Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Adams

Princewick,WV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

IBEX Global
11.2021 - 01.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Troubleshooting provider insurance claims/answering inquires abut member insurance account

Sandwich Artist

Subway
07.2021 - 11.2021
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.

Cashier

McDonald's
11.2020 - 06.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Independence High School
Coal City, WV
05.2020

Skills

  • Payment Processing
  • Report Preparation
  • Customer Relationship Management
  • Technical Support
  • Basic Insurance Knowledge
  • Ability to understand medical coding

Certification

Microsoft Certified, At Indepence High School, 2019

Timeline

Call Center Representative

IBEX Global
11.2021 - 01.2024

Sandwich Artist

Subway
07.2021 - 11.2021

Cashier

McDonald's
11.2020 - 06.2021

High School Diploma -

Independence High School

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Jasmine Adams