Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadeja Rucker

Apopka,FL

Summary

Experienced and adaptable customer service representative with a proven track record of effectively addressing customer concerns and inquiries. Proficient in accurately documenting call details and preparing comprehensive reports. Committed to delivering helpful answers and pertinent information to ensure client retention. Known for personable, friendly, and solution-oriented approach, with extensive experience in service and support. Customer-focused team player who excels in conflict mediation, time management, and sales. Demonstrates unwavering dedication to customer loyalty and satisfaction. Highly organized and reliable, capable of managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to achieving team goals.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Makotek
Longwood, Florida
11.2022 - 03.2025
  • Monitored customer accounts for changes in financial status or contact information
  • Identified opportunities for improved efficiency in the collections process
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges
  • Negotiated payment plans with customers to ensure timely repayment of debt

Team Leader

Chick Fill A
Winter Garden, FL
08.2017 - 08.2022
  • Collaborated with other departments to ensure alignment of goals across teams
  • Developed strategies for problem solving and conflict resolution among team members
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries

Cashier

Family Dollar
Orlando, FL
03.2014 - 05.2017
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
  • Conducted price checks for special orders or discounts as requested by customers
  • Issued receipts, refunds, credits or change due to customers
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Greeted customers and answered any questions they had about the store's

Education

High School Diploma -

Dr Phillips High School
Orlando, FL
06.2014

Skills

  • Customer Service
  • Data Entry
  • Sales closing
  • Call Control
  • Answering questions
  • Account Management
  • Inbound Phone Call Management
  • Customer communications
  • Cash Handling
  • Call Center Customer Service
  • Inbound and Outbound Calling
  • Payment Processing
  • Problem-solving skills
  • Resolving issues
  • Payment processing
  • Technical support
  • Inbound phone call management
  • Training experience

Timeline

Call Center Representative

Makotek
11.2022 - 03.2025

Team Leader

Chick Fill A
08.2017 - 08.2022

Cashier

Family Dollar
03.2014 - 05.2017

High School Diploma -

Dr Phillips High School
Shadeja Rucker