Yesenia Dominquez
Conroe,TX
Summary
Experienced professional seeking a role that utilizes skills and experience to contribute effectively to an organization valuing hard work and offering career growth. Passionate about making a meaningful impact and driving success in a dynamic team environment. Eager to tackle new challenges and grow professionally in a supportive and rewarding work culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Center Representative
Zions Bancorporation
07.2023 - 10.2023
- Assist clients as they call in to make services, inquiries, or changes to bank account.
- Ensure continuous customer service.
- Capabilities of a banker agent.
- Used many different systems while on call with client.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Treatment Coordinator
JDO healthcare
07.2021 - 06.2023
- Verify Insurance, request benefits and attach insurance to patient’s file.
- Explain prescribing treatment to patients.
- Set treatment plan based on what’s needed first or main concern.
- Speak to Patients about financial responsibilities after their insurance coverage.
- Create payment plans to accommodate patient’s finances.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Front Desk Receptionist
Pediatric Medical Center
03.2021 - 05.2021
- Performed all front desk customer service duties in a medical setting.
- Use Care tracker when answering the phone to reschedule, schedule patients, or cancel appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Check in patients and verify patient’s eligibility and insurance online on the insurance website or verify over the phone with a representative.
- Created new patients’ health chart record.
- Worked Directly with medical doctor, and physician assistants.
- Use Immtrac to find a patient's immunization record online and add a copy to their paper record.
- Collected co-payment, premiums, or any payment due to self-pay.
Electrician Craftsman
ISC Constructors- MEGLOBAL
09.2018 - 08.2019
- Fabricated and installed cable trays.
- Pulled interconnects in DCS room for cabinets.
- Terminated power and interconnect cables in DCS cabinets. Pulled cables into switchgear.
- Terminated RTDs, heater and hand switch cables into switchgear.
- Terminated cables into MCC cabinets, cables from 1/0 to 350s.
- Terminated Hand-switch, Heaters, Motors, MOVs, temp transmitter, vibration switch, and transformers.
- Used drawings to help install conduits to lights.
Electrical Top Helper
ISC Constructors
03.2018 - 09.2018
- Kept a record of all cables that were pulled.
- Lead a crew of 6 people to pull cable inside MCC.
- Used drawings and schematics to establish routes.
- Pull interconnects inside MCC.
- Moved to electrical office to create tags for all terminations.
- Terminate hand switch.
Electrical Top Helper
PCL Construction
01.2016 - 04.2017
- Helped and installed cable tray.
- Assisted in threading, bending, and running conduit up to 4 inches.
- Installed wall mounts and stanchion lights.
- Pull Grounding cable to ground cable tray. Pulled flex to instruments.
- Pulled lighting cable to terminate lights.
- Attended the tool room and kept record of all activities performed.
- Placed on Termination crew to progress data out of tablet.
- Created packages with labels. Walked down priority system list.
- Tracked down instruments using drawings and schematics.
- Updated cable pulls sheets, termination sheets and quality sheets.
Electrical Top Helper
PCL Construction
12.2014 - 11.2015
- Cut and thread pipe for stanchion lights, installed stanchion and wall mount lights and terminated lights.
- Helped electricians build and install supports.
- Installed basket tray and cable tray for lighting and instruments.
- Help cable pull crew pull cable of all sizes.
- Track down instruments for foremen to pull wires to instruments using drawings and schematics.
- Build instruments packages for cables to be pulled with labels, drawings, and loop sheets.
- Placed in electrical office to help Finish off and sell out areas by updating information on computer.
- Updated cable schedule, cable pulling paperwork, continuity sheets and quality sheets.
- Ensured code compliance by strictly adhering to local, state, and federal regulations during installations and repairs.
- Supported project success by reading blueprints accurately and executing tasks according to specifications.
- Contributed to improved safety measures by identifying potential hazards and proactively addressing them before incidents occurred.
Sales
C-town Supermarket
09.2011 - 12.2014
- Insert sales into systems weekly.
- Created sale signs to place all over store.
- Input new items into the system.
- Train new members the system.
- Used two different systems to input the sales.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
Front End Cashier
Wholefoods
08.2010 - 09.2011
- Worked in a fast environment.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Organized items on shelves to help customers locate products easily and quickly.
Crew Trainer
McDonalds
06.2007 - 07.2010
- First employment. Learn the ability to multitask, work in a fast-paced environment and gave customer satisfaction.
- Responsible for training new members into the company.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Science - Accounting
Regent University
Virginia Beach, VA12-2026
Associate degree - Health and Management Services
The College of Health Care Professions
TX07.2022
Medical Office Specialist certificate -
The College of Health Care Professions
TX07.2021
High School Diploma -
Louis D Brandeis HS
New York, NY06.2012
Skills
- Problem-solving skills
- Data entry
- Customer service
- Resolving issues
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Account updating
- Building rapport
- Payment processing
- Appointment scheduling
- Answering questions
- Communicating with clients
- Gathering information
- Sales expertise
- Training experience
- Interpersonal skills
- Call handling
- Computer skills
- Teamwork and collaboration
- Calm and professional under pressure
- Understanding customer needs
- Administrative and office support
- Patient health education
- Direct patient care
- Healthcare management
- Patient records administration
- Insurance verification
- HIPAA compliance
- Recordkeeping
- Financial counseling
- Office administration
- Treatment Planning
- Patient care coordination
- Dental care
- Dental insurance expertise
- Scheduling
- Patient outreach and Follow-up
- Attention to detail
- Multitasking
- Claims processing
- Payment arrangements & negotiation
- Electrical experience
- Lighting systems
- New construction
- Blueprint fluency
- Knowledge of national electric code (NFPA 70)
- Time management
- Critical thinking
Certification
Microsoft Office Certification.
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Zions Bancorporation
07.2023 - 10.2023
Treatment Coordinator
JDO healthcare
07.2021 - 06.2023
Front Desk Receptionist
Pediatric Medical Center
03.2021 - 05.2021
Electrician Craftsman
ISC Constructors- MEGLOBAL
09.2018 - 08.2019
Electrical Top Helper
ISC Constructors
03.2018 - 09.2018
Electrical Top Helper
PCL Construction
01.2016 - 04.2017
Electrical Top Helper
PCL Construction
12.2014 - 11.2015
Sales
C-town Supermarket
09.2011 - 12.2014
Front End Cashier
Wholefoods
08.2010 - 09.2011
Crew Trainer
McDonalds
06.2007 - 07.2010
Bachelor of Science - Accounting
Regent University
Associate degree - Health and Management Services
The College of Health Care Professions
Medical Office Specialist certificate -
The College of Health Care Professions
High School Diploma -
Louis D Brandeis HS
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