Leslie Huggins
Evangel Home Health Services
1
Certification
11
years of professional experience
Dynamic and results-driven Licensed Insurance Agent with over 14 years of experience in customer service, insurance sales, and home care. Proven expertise in business development and client relationship management, with a strong ability to thrive in remote work environments. Committed to leveraging extensive knowledge in property and casualty insurance, enhancing customer communication, and driving sales technology adoption to achieve organizational goals. Eager to contribute to a forward-thinking team in a full-time remote position.
Work History
Claims Benefit Specialist
5 Months- Currently process Medical claims
- Anesthesia claims
- Medical Equipment claims
- Ambulance claims
- Hospital claims
Client Service Coordinator
5 Years 7 Months- Supported healthcare operations by coordinating client records, service documentation, and scheduling updates in accordance with organizational and regulatory guidelines.
- Reviewed and maintained accurate client information, service notes, and status updates to ensure documentation completeness and continuity of care.
- Monitored service activity reports, identified changes requiring follow-up, and escalated documentation or service concerns to appropriate teams.
- Ensured compliance with privacy, confidentiality, and healthcare documentation standards while supporting daily operational workflows.
Licensed Insurance Agent
1 Year- Advise clients on property and casualty insurance options to meet their needs
- Process insurance applications and ensure compliance with state regulations
- Build strong client relationships through effective communication and follow-up
- Utilize sales technology to track leads and manage client information
- Conduct outbound calls to generate new business opportunities
- Maintain up-to-date knowledge of insurance products and industry changes
- Support clients with policy questions and claims assistance
Licensed Insurance Agent
7 Months- Held property and casualty license for all 50 states
- Assisted clients with insurance policy selection and application process
- Provided customer service and answered policy-related questions
- Maintained accurate records of client interactions
Claims Documentation Analyst
1 Year 7 Months- Reviewed customer documentation related to benefits, eligibility, and service activity to support claims, pharmacy, and benefits processing workflows.
- Corrected data inconsistencies and ensured accurate entry of claims-related information within secure systems to maintain complete records.
- Documented detailed interaction summaries, resolution steps, and follow-up actions to support downstream claims and operational teams.
- Managed high-volume documentation queues requiring strong attention to detail, data accuracy, and adherence to compliance standards.
Customer Service Representative
1 Year 7 Months- Supported customers with EBT card technical issues
- Assisted pharmacy help desk for Centene clients
- Resolved customer inquiries efficiently and professionally
- Documented customer interactions in company systems
Customer Service Representative
3 Years 9 Months- Supported guest service operations by responding to inquiries, service requests, and concerns while ensuring timely and professional resolution.
- Coordinated with front desk, housekeeping, and maintenance teams to communicate issues, follow up on requests, and ensure service completion.
- Maintained accurate service logs and checklists to document completed tasks and support quality assurance standards.
- Ensured adherence to company service guidelines, safety protocols, and customer satisfaction expectations in a fast-paced environment.
Customer Service Associate
1 Year 11 Months- Provided customer support for financial services clients by handling account inquiries, service requests, and general support needs within structured workflows.
- Verified customer information, identified discrepancies, and resolved issues in accordance with internal procedures and service guidelines.
- Documented customer interactions, service actions, and follow-up notes accurately within customer management systems.
- Met established quality, productivity, and documentation accuracy standards while supporting multiple customer service queues.
Education
High school diploma - Basics
Skills
Patient service
Word processing
Health insurance claim processing
Secure Messaging
Cleaning
Experience
Marketing
Customer communication
Home & community care experience
Senior Care
Insurance products customer support
Claim Denial Resolution
Sales presentations
Aging report preparation
Property casualty insurance
Organizational skills
Customer service
Math
Residential Cleaning
Employee relationship building
Epic
Medical collection
Billing Systems and Software
Cold calling
Ticketing Systems
Casualty insurance experience
Client relationship management
Desktop Support
Outbound calling
Financial sales
Sales technology adoption
Contracts
Sales
Managing customer accounts
Computer skills
Phone etiquette
Microsoft PowerPoint
Case Documentation
Interpersonal skills
Insurance sales
Microsoft Word
Patient billing
CRM system proficiency
Home Care
Time management
Video conferences (communication methods)
CRM software
Contract review
Basic math
Medical terminology
Home insurance sales
Help Desk
Relationship management
Executive administrative support
Account management
Salesforce
Presentation software
Medical Records
Communication skills
Custodial Experience
Technical Proficiency
Administrative experience
Video conferencing systems operation
Client interaction via phone calls
Caregiving
Microsoft Outlook
Typing
Eligibility Determination
Insurance medical billing
Auto insurance sales
Business development
Computer operation
Office experience
Inbound selling
Microsoft Office
Customer relationship building
Productivity software
Inside sales
Insurance agencies
Employee relations
Microsoft Excel
Phone communication
Computer Networking
Retail Sales
Claims Processing
Sales follow-up
Insurance verification
Video conferencing software
Medical office experience
Research
Medical denial report preparation
Claims Management Platforms
Data entry - Data entry experience (3-5 years)
Insurance sales expertise
Insurance product expertise
Client service
Professional networking
Goal oriented approach
Certification
- Insurance Producer License
- Property & Casualty License
Additional Information
Authorized to work in the US for any employer
Timeline
Claims Benefit Specialist
Aetna, a CVS Health Company
03.2026 - CurrentRead More
Licensed Insurance Agent
Ttec Progressive
03.2025 - 03.2026Read More
Licensed Insurance Agent
Teleperformance
07.2024 - 02.2025Read More
Claims Documentation Analyst
VXI Global Solutions
11.2022 - 06.2024Read More
Customer Service Representative
VXI Global Solutions
11.2022 - 06.2024Read More
Client Service Coordinator
Evangel Home Health Services
01.2021 - CurrentRead More
Customer Service Representative
Red Roof Inn
03.2017 - 12.2020Read More
Customer Service Associate
Alorica
08.2015 - 07.2017Read More
Central Senior High School
High school diploma from Basics
Read More