Breanna Brown
.
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Call Center Representative
Covenant Aviation
Atlanta, GA
10.2018 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Educated customers on company systems, form completion and access to services.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Assisted customers by answering questions and responding to inquiries.
- Processed debit and credit card and electronic check payments.
Receiver Associate
Marshall Warehouse
Lithonia, GA
08.2017 - 10.2018
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged and secured merchandise in diverse designated areas.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Located proper slots on storage racks and set pallets in place with forklift.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
High School Diploma -
Tri-Cities High School
East Point, GA 08.2015 - 05.2018
Skills
Documentation and reporting
Complaint resolution
Customer service optimization
Gathering information
Technical Support
Answering questions
Shipment Tracking
Customer Service
Active listening and interpersonal skills
General computer literacy
Timeline
Call Center Representative
Covenant Aviation
10.2018 - 05.2022
Receiver Associate
Marshall Warehouse
08.2017 - 10.2018
High School Diploma -
Tri-Cities High School
08.2015 - 05.2018