Alexis Brown
Plano,TX
Summary
Actively seeking a customer service position where my education and experience will be utilized to enhance my problem-solving and customer care skills to contribute to increased customer satisfaction. Results-driven professional highly experienced in any environment. Natural leader and operational problem-solver successful at maintaining budgets, overseeing staff and optimizing program operations. Effectively leverage interpersonal communication skills to develop long-lasting relationships.
Overview
9
9
years of professional experience
Work History
Assistant Childcare Director
Lightbridge Academy
Irving, TX
03.2022 - Current
- Developed policies and procedures for the day-to-day operations of the childcare center.
- Resolved conflicts among children or between staff members in a professional manner.
- Inspected classrooms daily for cleanliness, safety hazards and educational materials availability.
- Planned and organized special events for children such as field trips, parties or educational activities.
Daycare
Kaleidoscope Child Development Center
03.2018 - 11.2018
- Monitored student behavior both inside and outside the classroom setting.
- Communicated with parents regarding their child's progress throughout the school year.
- Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
- Maintained classroom order by enforcing rules set by administration staff.
Customer Service Rep
ATT
02.2017 - 02.2018
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Customer Service
Wal-Mart
09.2017 - 01.2017
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Greeted guests and provided customer service.
Retail
JCPenney
05.2015 - 08.2015
- Equipped retail staff members to effectively sell, serve customers, maintain inventory and perform other retail duties.
- Maintained a clean and orderly retail environment.
- Stocked shelves when making deliveries to retail stores.
- Developed relationships with key personnel at retail locations.
Education
High School Diploma -
Dr.John Horn High School
Some College (No Degree) - Art Education
Tyler Junior College
Troup, TXSkills
- Patience
- Clear Communication
- Attentiveness
- 40 WPM typist
- Organizational Skills
- Decision-Making
- Curriculum Development
- Problem-solving aptitude
- Team building
Timeline
Assistant Childcare Director
Lightbridge Academy
03.2022 - Current
Daycare
Kaleidoscope Child Development Center
03.2018 - 11.2018
Customer Service
Wal-Mart
09.2017 - 01.2017
Customer Service Rep
ATT
02.2017 - 02.2018
Retail
JCPenney
05.2015 - 08.2015
High School Diploma -
Dr.John Horn High School
Some College (No Degree) - Art Education
Tyler Junior College