Keara Ford
Rocklin,CA
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of Talent
Pamper Corporation
Sunnyvale, CA
01.2020 - Current
- Coordinate tasks, onboard, and manage a group of on-site staff and 40 external contractors.
- Drive continuous improvement of the project delivery process by providing strong leadership.
- Review resumes and conduct initial phone screenings for potential candidates.
- Keep accurate records of deadlines and financial transactions.
- Work closely with finance in planning budgets for future projects
- Monitor and report on the progress of multiple projects, ensuring that key milestones are met in a timely manner.
- Coordinate training programs across multiple departments for efficient completion of tasks.
- Lead development and onboarding for new employees.
- Authorize employee time records.
- Boost professional growth through effective tracking methods.
- Assist in devising plans and creating marketing strategies to attract new clientele through social media engagement.
- Executes high-quality design projects.
- Manages order fulfillment.
Store Manager
Pamper Nail Gallery
Fremont, CA
01.2018 - 01.2020
- Led team of nail technicians and reception staff, maintaining high standards of service.
- Fostered enduring connections with clients.
- Addressed concerns effectively and ensured client satisfaction.
- Streamlined technician schedules for optimal efficiency.
- Monitored compliance with health, safety, and sanitation regulations.
- Provided staff training on customer service standards, salon techniques, and new products/services.
- Enhanced online presence by implementing successful promotional campaigns for the salon.
Shift Lead
Victoria Secret
Palo Alto, CA
01.2017 - 01.2018
- Assisted in the training of new employees.
- Responded to customer inquiries and complaints in a professional manner.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Reviewed daily sales reports and monitored financial performance metrics.
Education
High School Diploma -
Palo Alto High School
Palo Alto, CA06.2012
Bachelor of Arts - English
Northern Arizona University
Flagstaff, AZSkills
- Multitasking Abilities
- Problem-Solving
- Talent Acquisition
- Social Media Recruiting
- Interviewing techniques
- Building partnerships
- Operations Management
- Performance Management
- Marketing
- Time Management
- Microsoft office
- Google Suite
- Slack
- Teams
- Organization
- Excellent Communication
- Dependable and Responsible
- Analytical and Critical Thinking
- Quality Assurance
- Collaboration
- Attention to Detail
Certification
- Manicurist License - California State Board of Barbering and Cosmetology
Timeline
Head of Talent
Pamper Corporation
01.2020 - Current
Store Manager
Pamper Nail Gallery
01.2018 - 01.2020
Shift Lead
Victoria Secret
01.2017 - 01.2018
High School Diploma -
Palo Alto High School
Bachelor of Arts - English
Northern Arizona University