Alexis Burke
Port Deposit,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure team leader position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Flow Planner
IKEA Distribution Center
11.2023 - Current
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Identified potential risks, implementing mitigation plans to minimize impact on truck timelines.
- Worked directly with production personnel to resolve production issues and conflicts.
Warehouse Worker
IKEA Distribution Center
10.2022 - 11.2023
- Unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Customer service agent
Amazon Virtual Customer Service
06.2020 - 12.2020
- Answered questions for customers regarding their Amazon accounts
- Educate the customer on Amazon benefits
- Handle situations with customers products to give them the best customer support.
Security guard
Hollywood Casino in Perryville MD
08.2017 - 05.2018
- Patrol surroundings for unlawful behavior
- In charge of keeping track of sensitive information regarding transactions of Chips or money
- Customer service.
Education
Associates degree in Criminal Justice -
Pittsburgh Technical College
06.2017
Skills
- Remote Desktop Support
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Sales expertise
- Packaging and Labeling
- Picking and Packing
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- Forklift Operations
Accomplishments
Coworker of the Month : June 2024
Timeline
Flow Planner
IKEA Distribution Center
11.2023 - Current
Warehouse Worker
IKEA Distribution Center
10.2022 - 11.2023
Customer service agent
Amazon Virtual Customer Service
06.2020 - 12.2020
Security guard
Hollywood Casino in Perryville MD
08.2017 - 05.2018
Associates degree in Criminal Justice -
Pittsburgh Technical College