Ian Himes
Port Deposit,MD
Summary
Driven by a results-focused approach, I excelled at IKEA by leveraging critical thinking and communications management to enhance operational efficiency and streamline workflows. My ability to adapt and make data-driven decisions significantly improved shipment accuracy and customer satisfaction, showcasing my commitment to achieving and surpassing business objectives. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Wanting to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Flow Planner
IKEA
Perryville, MD
07.2023 - Current
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Prepared daily reports to communicate findings and recommendations to decision-makers.
- Maintained accurate volume sizes in outbound shipments.
- Communicated with LSCs and Trunkline to arrange additional necessary shipments.
- Ran LQR reports.
- Sent booking requests for forecasted trailers throughout work weeks.
- Planned and created shipments following the intended forecast as close as possible.
- Maintained accurate pick up point order locations.
- Left accurate end of shift reports to streamline operations at the beginning of the next work day.
- Took calls regarding pick up point complaints and requests.
- Planned and created shipments while adjusting plans to move work forward when possible to maintain volume and workload.
- Made and printed BOLs for future shipments and ensuring they were accurate and ready for their corresponding trip.
- Ensured seals were accurate and left with their corresponding BOLs.
- Worked with the traffic department to ensure accurate CTS numbers, trip numbers, and seal numbers for future trips.
Picker
IKEA
Perryville, MD
08.2022 - 07.2023
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Worked fast and efficiently to meet daily quotas and goals.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
Assistant Store Manager
GameStop
North East, MD
08.2020 - 04.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed cash registers and ensured accurate transactions and balancing drawer counts.
Education
Perryville High School
PerryvilleSkills
- Communications management
- M2 experience
- Program Support
- Time Management
- Critical Thinking
- Clear Communication
- Creativity and Adaptability
- Decision-Making
- Workflow Management
- Scheduling
- Staff Training
- Employee Training
- Event Planning
- Display Creation
- Brochure and Publication Development
- Data Management
- Customer Focus
- Type or edit your skills here
Timeline
Flow Planner
IKEA
07.2023 - Current
Picker
IKEA
08.2022 - 07.2023
Assistant Store Manager
GameStop
08.2020 - 04.2022
Perryville High School