Alexis Butler
Rockford,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Cash Room Assistant
Compass Group
Rockford, IL
04.2022 - Current
- Prepares deposit verification and currency orders for vending route drivers
- Essential Duties and Responsibilities:
- Maintains accuracy of vending machine money collected and returned by route drivers
- Prepares and distributes change of coins and petty cash for route drivers
- Ensures coin and currency counters are accurate
- Ensures route statements are accurate prior to making end-of-day deposits
- Balances out the vault to ensure route statements match funds that are being deposited
- Performs other duties as assigned.
- Prepared bank deposits and corporate cash shipments.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
Security Officer
Vet-Sec Protection Agency
Phoenix, AZ
12.2019 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
Securitas
12.2018 - 11.2019
- Routinely patrolled various sites, followed site specific protocols to ensure safety of all building occupants, followed verification procedures to properly identify all employees and visitors, used effective communication skills to report all daily activity to fellow guards and clients verbally, via phone, radio and/or email.
Legal Support Assistant
Maricopa County Public Defenders Office
Phoenix, AZ
02.2018 - 12.2018
- Assisted with the daily Regional Court Calendar for Maricopa County's Public Defender's Office
- Tracked, filed, and located client files for approximately 40 Public Defenders
- Provided customer service to defendants and their families by answering questions, explaining court proceedings, looking up court dates and acting as a liaison between defendants and attorneys
- Effectively communicated with court clerks in order to exchange information and data regarding daily
- Regional Court Calendar
- Performed various administrative tasks such as answering phones, filing, scanning, etc
- Utilized various programs to locate clients information.
- Organized documents to manage paper and electronic filing systems of clients.
Security Officer
Securitas
Phoenix, AZ
08.2016 - 02.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Wireless Sales Consultant
Spring Mobile AT&T Division
07.2015 - 12.2015
- Generated in-store sales for a major wireless company
- Provided a personalized sales experience tailored to the customer by listening to their needs and recommending the best products the company had to offer
- Conducted demonstrations of telecommunications services and products
- Consistently met personal and monthly sales goals by implementing practices learned in training
- Successfully gained over 100 new customers.
Retail Bank Teller
Northwest Bank
Machesney Park, IL
01.2015 - 07.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Wireless Team Member
Market Source
Machesney Park, IL
06.2014 - 03.2015
- Answered customer questions on various plans, carriers and packages based on individual needs.
- Collected payments for devices and packages.
- Dealt with customer complaints and general client issues.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Deputy Clerk
Winnebago County Circuit Clerks Office
Rockford, IL
10.2012 - 02.2013
- Processed Order of Protections for Winnebago County
- Scanned all order of protections into court database
- Escorted complainants to available court rooms to be seem by a judge
- Provided future court dates and information to complainants and defendants
- Provided clerical support by answering phones, scanning, and filing.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Customer Service Representative
NCO Group
06.2011 - 07.2012
- Provided inbound customer service and technical support inside of a contact center
- Answered roughly 80-100 calls per day and assisted customers with a warm and professional attitude
- Activated new customer accounts for mobile service
- Followed guides to provide troubleshooting and tech support for mobile phones
- Performed data entry for customer information
- Performed customer service surveys and maintained 5/5 ratings 95% overall
- Provided policy and service information.
Education
Cosmetology License - Cosmetology
Tricoci University of Beauty Culture
05.2011
High School Diploma -
Auburn High School
Rockford, IL06.2010
Skills
- Written and Oral Communications
- Inventory Restocking
- Front Desk Communications
- Guest Inquiries
- Inventory and Supply Control
- Daily Logs
- Microsoft Excel
- Retail Sales Customer Service
- Staff Training
- Report Creation
- Microsoft Word
- Credit Card Payment Processing
- Stocking and Replenishing
- Customer Service
- Office Equipment Proficiency
- Reading Comprehension
- Managing Multiple Tasks
- Technical Support
- Typing Proficiency
- Money Handling Abilities
- Administrative Support
- Order Processing
- Call Center Operations
- Clerical Support
- Calm and Professional Under Pressure
- Policy and Procedure Adherence
- Safety and Security
- File and Records Management
- Superior Customer Service
- Report Generation
- Conflict De-Escalation
- Interior and Exterior Patrol
- Criminal Records Searches
- Report Writing
- Security Guard License
- Prevention of Unauthorized Entry
- Premises Patrols
- Foot and Vehicle Patrol
- Monitor CCTV
- Employee and Visitor Screening
- Adaptable and Flexible
- Network Monitoring Software
- Federal and State Regulation Compliance
- Court Filings
- Legal Document Preparation
- Client Service and Support
- Exceptional Telephone Etiquette
- Billing Statements
- Task Prioritization
- Troubleshooting Complex Problems
- Managing Case Files
- MS Office Proficiency
Timeline
Cash Room Assistant
Compass Group
04.2022 - Current
Security Officer
Vet-Sec Protection Agency
12.2019 - 02.2022
Security Officer
Securitas
12.2018 - 11.2019
Legal Support Assistant
Maricopa County Public Defenders Office
02.2018 - 12.2018
Security Officer
Securitas
08.2016 - 02.2018
Wireless Sales Consultant
Spring Mobile AT&T Division
07.2015 - 12.2015
Retail Bank Teller
Northwest Bank
01.2015 - 07.2015
Wireless Team Member
Market Source
06.2014 - 03.2015
Deputy Clerk
Winnebago County Circuit Clerks Office
10.2012 - 02.2013
Customer Service Representative
NCO Group
06.2011 - 07.2012
Cosmetology License - Cosmetology
Tricoci University of Beauty Culture
High School Diploma -
Auburn High School