Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Calbillo

San Antonio,TX

Summary

Customer-focused Reservation Agent, highly productive and efficient in task completion. Possess specialized skills in reservation software proficiency, communication, and problem-solving. Excel in customer service, adaptability, and conflict resolution to ensure guest satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Reservation Agent/Computer Data Entry Operator

Maruti Transportation
San Antonio, TX
01.2024 - 03.2025
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Provided support to other departments when needed.
  • Ensured all reservations were properly documented in the system.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Answered inbound calls and responded to customer inquiries regarding reservations.

Receptionist

Great Clips Hair Salon
San Antonio, TX
02.2022 - 10.2023
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted other team members with various tasks as needed.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Communicated with stylists to confirm availability for walk-in clients.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.

Payroll Administrator/Administrative Assistant

J.V Drywall
Floresville, TX
06.2018 - 01.2022
  • Updated and maintained databases with current information.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College (No Degree) - Arts Education

Northwest Vista College
San Antonio, TX

Skills

  • Reservation management
  • Customer service
  • Data entry
  • Booking systems
  • Conflict resolution
  • Team collaboration
  • Time management
  • Self motivation
  • Phone and email etiquette

Timeline

Reservation Agent/Computer Data Entry Operator

Maruti Transportation
01.2024 - 03.2025

Receptionist

Great Clips Hair Salon
02.2022 - 10.2023

Payroll Administrator/Administrative Assistant

J.V Drywall
06.2018 - 01.2022

Some College (No Degree) - Arts Education

Northwest Vista College

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Alexis Calbillo