Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veda Ward

Rogers,AR

Summary

Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in all Sabre and teams programs .

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level reservation agent position to help launch career while achieving company goals.

Overview

8
8
years of professional experience

Work History

Reservation Agent

Alaska Airlines
Boise, Idaho
08.2016 - 05.2024
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Processed customer payments for reservations over the phone.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Verified customer information including contact details and payment method.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Followed up with customers after their stay to ensure satisfaction and address any issues.
  • Resolved guest complaints by providing exceptional customer service.
  • Ensured all reservations were properly documented in the system.
  • Provided support to other departments when needed.
  • Performed daily audits of reservation data to ensure accuracy.
  • Generated reports on occupancy rates, cancellations, and no-shows.
  • Upsold additional services such as dining options, spa treatments.
  • Identified opportunities for cross-selling other products or services.
  • Advised guests on local attractions and activities available nearby.
  • Offered personalized recommendations based on guest preferences.
  • Created promotional materials for upcoming events or promotions at the hotel.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Suggested amenities suited to clients' needs.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Took reservations from patrons by phone or online.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Built and maintained productive relationships with employees.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.

Education

Flight Attendant -

Alaska Airlines
Seattle, WA
11-2022

Reservations Agent -

Alaska Airlines
Boise, ID
08-2016

Cross Trained To All Medical Floors -

Saint Lukes
Boise, ID
03-2014

GED -

Boise State University
Boise, ID
05-2003

Skills

  • Call Control
  • Upselling proficiency
  • Travel reservations
  • Telephone reception
  • Travel sales
  • Customer reservations
  • Transportation information
  • Phone Etiquette
  • International Travel
  • Travel Planning
  • Typing Speed
  • Sales
  • Cost Planning
  • Customer Engagement
  • Reservation Confirmation
  • Regulatory Compliance
  • Accommodation Planning
  • Customer Documentation Review
  • Issue Resolution
  • Detail Oriented
  • Computer Reservation Software
  • Documentation And Reporting
  • Data Entry
  • Problem-Solving
  • Payment Processing
  • Flexible Schedule
  • Multitasking
  • Goal Setting
  • Interpersonal Skills
  • Professional Demeanor
  • Service Promotion
  • Self Motivation
  • Analytical Thinking
  • Analytical Skills
  • Documentation
  • Problem-solving abilities
  • Continuous Improvement
  • Reservation Management
  • Active Listening
  • Task Prioritization
  • Time Management
  • Teamwork and Collaboration
  • Customer Service
  • Team Collaboration
  • Written Communication
  • Adaptability
  • Decision-Making
  • Relationship Building
  • Upselling and Cross Selling
  • Effective Communication
  • Problem-solving aptitude
  • Professionalism
  • Itinerary Planning
  • Time management abilities
  • Sabre Software
  • Phone and Email Etiquette
  • Microsoft Office
  • Passenger Assistance
  • Excellent Communication
  • Personal Travel
  • Reliability
  • Organizational Skills
  • Creative Thinking
  • Corporate Travel
  • Team building
  • Critical Thinking
  • Attention to Detail

Timeline

Reservation Agent

Alaska Airlines
08.2016 - 05.2024

Flight Attendant -

Alaska Airlines

Reservations Agent -

Alaska Airlines

Cross Trained To All Medical Floors -

Saint Lukes

GED -

Boise State University
Veda Ward