Michael Banda
San Antonio
Summary
Motivated hospitality professional with experience in hotel reservations, customer service, retail operations, and conflict management. Skilled at handling high-volume bookings, assisting diverse guests, and resolving issues calmly to maintain satisfaction and loyalty. Strong communicator and problem solver with a track record of working effectively in fast-paced, team-oriented environments.
Overview
19
19
years of professional experience
Work History
Reservation Agent
The Menger Hotel - San Antonio
San Antonio, TX
03.2021 - 01.2026
- Managed reservation systems to ensure accurate bookings and customer satisfaction.
- Coordinated with clients and vendors to resolve booking discrepancies efficiently.
- Optimized interdepartmental communication processes to improve service delivery efficiency.
- Trained new staff on reservation protocols and system navigation best practices.
- Provided exceptional customer support through clear and effective communication strategies.
- Managed inbound reservation inquiries, ensuring accurate and timely responses to customer requests.
Front Desk/Night Auditor
Staybridge suites la cantera
San Antonio, TX
03.2020 - 12.2021
- Conducted nightly audits of financial transactions, verifying accuracy and compliance with policies.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new staff on front desk procedures and software systems to maintain service excellence.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Night Auditor/Front Desk Clerk
Holiday Inn Riverwalkl
San Antonio, TX
02.2019 - 04.2019
- As a night auditor I would make sure all credit cards and cash payments were correct and all postings to rooms for room and tax and other incidentals were As a night auditor I would make sure all credit cards and cash payments were correct and all postings to rooms for room and tax and other incidentals were logged correctly and all were in balance and then transferred all the information onto a spread sheet for management. As Well as maintain the cleanliness of the office and front desk area
Sales and Service Representative
J.Crew
San Antonio, TX
10.2015 - 11.2018
- Take calls from Customers who need help placing orders or who need assistance locating their packages.
- Managed sales transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Ecommerce/Collections Agent
Kohl's Department Stores, Inc.
San Antonio, TX
10.2014 - 10.2015
- Retail
- Started taking orders via telephone, answering general questions about website and merchandise, and tracked orders for customers. I then moved to collections where I made outbound calls to customers who were delinquent with payments on their Kohls card
Night Auditor
Candlewood suites
San Antonio, TX
05.2008 - 08.2013
- Hotels and Lodging
Hotel Reservations Agent
Marriott global reservations
Hollywood Park, TX
02.2007 - 08.2007
- Hotels and Lodging
- As a Reservations agent I took numerous phone calls, made reservations, for hotels all over the United states, gave Information about the hotels, surrounding areas, and other information regarding the Hotels. I was also the first to intercept phone calls from angry customers who were upset about their reservations or the hotel in general. I would try to resolve the issue or relay the phone call to the appropriate department.
Education
High school diploma - Science
Health Careers High School
San Antonio, TX03-1996
Skills
- Conflict management
- Customer service
- Guest services
- Front desk
- [OPERA] for reservations
- Call control
Timeline
Reservation Agent
The Menger Hotel - San Antonio
03.2021 - 01.2026
Front Desk/Night Auditor
Staybridge suites la cantera
03.2020 - 12.2021
Night Auditor/Front Desk Clerk
Holiday Inn Riverwalkl
02.2019 - 04.2019
Sales and Service Representative
J.Crew
10.2015 - 11.2018
Ecommerce/Collections Agent
Kohl's Department Stores, Inc.
10.2014 - 10.2015
Night Auditor
Candlewood suites
05.2008 - 08.2013
Hotel Reservations Agent
Marriott global reservations
02.2007 - 08.2007
High school diploma - Science
Health Careers High School
Additional Information
- SKILLS
- Customer Service Expert
- TYPING Expert
- 10 key by touch Expert