Melony Spitty
Mescalero
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced and dependable general worker with a record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Responsible and motivated to apply finance abilities in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Reservation Agent
Inn of the Mountain Gods Resort and Casino
Mescalero
04.2015 - 10.2015
- Managed guest reservations using property management software.
- Assisted guests with inquiries about accommodations and amenities.
- Coordinated special requests for guests during their stay.
- Processed cancellations and modifications to bookings efficiently.
- Communicated with departments to ensure guest satisfaction and service delivery.
- Trained new staff on reservation procedures and customer service standards.
- Resolved guest complaints by providing prompt solutions and support.
- Maintained accurate records of reservations and guest information.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Provided customers with information on hotel services, amenities, and packages.
- Advised guests on local attractions and activities available nearby.
- Offered personalized recommendations based on guest preferences.
- Performed daily audits of reservation data to ensure accuracy.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Administrative Assistant
Mescalero Conservation Department
Mescalero
01.2015 - 03.2015
- Managed office correspondence and maintained organized filing systems.
- Coordinated scheduling for meetings and departmental events.
- Maintained inventory of office supplies and placed orders as needed.
- Provided support to team members on various administrative tasks.
- Facilitated communication between departments and external partners.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Front Desk Clerk
Mescalero Apache Tribe
Mescalero
11.2014 - 12.2014
- Organized files for easy retrieval when needed by management staff members.
- Greeted guests and provided information about services and facilities.
- Managed phone inquiries and directed calls to appropriate departments.
- Processed guest check-ins and check-outs efficiently and accurately.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Resolved guest complaints promptly while maintaining a professional demeanor.
- Answered incoming calls and directed them to the appropriate personnel.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Managed office correspondence and maintained organized filing systems.
- Coordinated scheduling for meetings and departmental events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
Financial Specialist
Mescalero Child Support Department
Mescalero
06.2012 - 07.2014
- Processed child support payments efficiently for compliance with regulations.
- Analyzed financial reports to ensure accuracy and timely updates.
- Assisted clients with inquiries regarding payment status and account details.
- Coordinated with legal teams to address case-specific financial matters.
- Maintained accurate records of transactions and client communications.
- Reviewed case files to identify discrepancies and resolved issues promptly.
- Collaborated with team members to enhance departmental workflows effectively.
- Coordinated funding requirements with clients and drafted documents while analyzing, tracking and reporting data.
- Verified financial data and identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
- Leveraged financial records and reports to develop comparisons of prior year expenditures with current year budget execution plans.
- Performed detailed analyses of financial performance metrics such as cash flow, profitability ratios, operating costs.
- Developed tools for tracking key performance indicators for the organization's finances.
- Monitored compliance with corporate policies and procedures regarding financial reporting.
- Reviewed financial statements to identify and resolve discrepancies.
- Prepared monthly variance reports comparing actual results with budgeted amounts.
- Developed and maintained financial databases, spreadsheets, and models for forecasting purposes.
- Implemented process improvements to enhance office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
Administrative Assistant
Mescalero Apache Fire Department
Mescalero
05.2005 - 05.2008
- Answered phones, spoke with any customers that would walk in and handled the mail coming in and out. Made purchase orders for supplies needed and would also go get supplies needed from the store. Made sure bills were paid monthly and keep track of the budget. Made inventory on the items in the department. Make copies of paperwork needed and helped other employees that needed help.
- Managed office correspondence and maintained organized filing systems.
- Coordinated scheduling for meetings and departmental events.
- Maintained inventory of office supplies and placed orders as needed.
- Provided support to team members on various administrative tasks.
- Implemented process improvements to enhance office efficiency.
- Facilitated communication between departments and external partners.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Education
Business Administration
Eastern New Mexico University
Ruidoso, NM 08.2018 - 08.2021
Mescalero Apache School
Mescalero, USASkills
- Purchase Orders
- Cash Handling
- Answering Phones
- Microsoft Office
- Multitasking
- Customer Interactions
- Data Entry
- Stocking
- Inventory
- Communication Skills
- Document Management
- Fiscal Budgeting
- Accounting Software
- Reservation Software
- Budgeting
- Credit Card Handling
- Shipping and Receiving
- Property management software
- Customer payment processing
- Front desk operations
- Office administration
- Data entry and reporting
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Telephone reservations
- Schedule maintenance
- Customer reservations
- Phone etiquette
- [Software] for reservations
- Typing speed
- Multitasking capacity
- Microsoft office
- Office management
- Microsoft Excel
- Data entry
- Customer service
- Scheduling coordination
- Inventory management
- Document organization
- Conflict resolution
- Filing
- Calendar management
- Payroll and benefits administration
- Database organization
- Payroll and budgeting
- Mail handling
- Bookkeeping
- Inventory supplies
- Accounting support
- Invoice processing
- Purchase orders organization
- Financial reporting
- Data analysis
- Regulatory compliance
- Budget management
- Payment processing
- Customer relationship management
- Document management
- Collections
- Financial auditing
- Financial statements
- Financial analysis
- Client communication
- Document coordination
- Scheduling meetings
- Organizational skills
Traits
- Honest, I have a strong sense of integrity and I value authenticity.
- Accountable, I take responsibility for my actions and follow through on my promises.
- Hardworking, I put my best effort into everything I do.
- Respectful, I often express admiration for others' ideas and qualities.
- Accurate, I am exact and make sure my work is mistake-free.
Timeline
Business Administration
Eastern New Mexico University
08.2018 - 08.2021
Reservation Agent
Inn of the Mountain Gods Resort and Casino
04.2015 - 10.2015
Administrative Assistant
Mescalero Conservation Department
01.2015 - 03.2015
Front Desk Clerk
Mescalero Apache Tribe
11.2014 - 12.2014
Financial Specialist
Mescalero Child Support Department
06.2012 - 07.2014
Administrative Assistant
Mescalero Apache Fire Department
05.2005 - 05.2008
Mescalero Apache School