Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Family time and gardening
Family time and gardening
Generic

Karen Tite

Greenwood,IN

Summary

Hardworking Cargo Agent proudly offering Import and logistics talents. Talented at providing airfreight estimations, completing essential documentation and arranging for inbound and outbound parcels' transportation. Familiar with Cargowise and other required logistics systems. Follows instructions and learns new tasks quickly.

Overview

23
23
years of professional experience

Work History

Air Import Agent

DHL Global Forwarding
Plainfield, IN
06.2021 - Current
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Air Import Agent

DB Schenker
Plainfield, IN
03.2018 - 06.2021
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents
  • Advised clients on transportation and payment methods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Specialist

Crown Packaging
Indianapolis, IN
08.2018 - 03.2019
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

Import Coordinator

DB Schenker
Plainfield, IN
10.1996 - 12.2014
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.
  • Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.

Education

High School Diploma -

Southport High School
Indianapolis, IN
05.1983

Skills

  • Shipping Documents Preparation
  • Work Orders
  • Company Safety Policies
  • Records Management
  • Delivery Updates
  • Warehouse Management System (WMS)
  • Freight Bills Preparation
  • Client Coordination
  • Materials Movement
  • Delivery Appointment
  • Pickup Arrangements
  • Transportation Arrangements
  • Tariff Coding System
  • Basic Mathematical Calculations
  • Lost Shipment Tracing
  • Delivery Truck Direction
  • Goods Classification
  • Inventory Accuracy
  • Shipping Method Determination
  • Customer Orders
  • Cargo Shipment Estimations
  • Client Requirements
  • Purchase Orders
  • Customer Needs Assessments
  • Active Listening
  • Customer Satisfaction
  • Safety Techniques
  • Load Tendering
  • Administrative Support
  • Supply Chain Improvement
  • Shipment Procedures
  • Teamwork Skills
  • Team Goals
  • OSHA Standards
  • Critical Thinking
  • Customer Support
  • Truck Route Planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Air Import Agent

DHL Global Forwarding
06.2021 - Current

Customer Service Specialist

Crown Packaging
08.2018 - 03.2019

Air Import Agent

DB Schenker
03.2018 - 06.2021

Import Coordinator

DB Schenker
10.1996 - 12.2014

High School Diploma -

Southport High School

Family time and gardening

Love spending time with my granddaughter. We love planting flowers and playing in the yard.

Family time and gardening

Love spending time with my granddaughter. We love planting flowers and playing in the yard.

Similar Profiles

CREATE PROFILE
Karen Tite