Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hull

Tacoma,WA

Summary

Industrious Cargo Agent holding 10 years of experience in handling shipments of various goods and sizes. Adept at directing incoming and outgoing air freight routes and organizing and scheduling freight delivery and pickup. Hardworking and reliable .

Overview

20
20
years of professional experience

Work History

Air Import Agent

Dhl Global Forwarding
Renton, WA
12.2015 - Current
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Resolved customs clearance problems, improved operations and provided exceptional client support.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Compared shipments and documents against customs and air lines standards to identify and resolve any compliance issues.

Temp Worker

Express Personal
Kent, WA
08.2014 - 12.2015
  • Used tracking spreadsheets to monitor information about customers, shipments and business activities.
  • Compared shipments and documents against terms and services standards to identify and resolve any compliance issues.
  • Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Maintained excellent attendance record, consistently arriving to work on time.

Air Export Agent

DB Schenker Americas
Seattle, WA
02.2007 - 07.2013
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
  • Resolved document problems, improved operations and provided exceptional client support.
  • Maintained excellent attendance record, consistently arriving to work on time.

Inspection Section Team Member

Trim Systems
Seattle, WA
07.2004 - 07.2006
  • Repaired faults, reassembled products and completed additional tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Conducted inspections, tests and measurements of interior paneling materials to verify adherence with regulations and desired specifications.
  • Handled liaison calls daily and on site repairs to address customer inquiries and concerns.

Education

GED -

Youth Education Services
Seattle, WA
06.1991

Skills

  • Problem resolution
  • Process improvement
  • Shipping documents preparation
  • Complaint resolution
  • Recordkeeping strengths
  • MS Office
  • Operational improvement
  • Pickup arrangements
  • Inbound and Outbound Calling
  • Professional telephone demeanor

Timeline

Air Import Agent

Dhl Global Forwarding
12.2015 - Current

Temp Worker

Express Personal
08.2014 - 12.2015

Air Export Agent

DB Schenker Americas
02.2007 - 07.2013

Inspection Section Team Member

Trim Systems
07.2004 - 07.2006

GED -

Youth Education Services

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Shannon Hull