Kevin Camacho
Elgin,IL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Air Import Agent
Yusen Logistics
Elk Grove Village, IL
12.2021 - Current
- Responded promptly to customer enquiries via email or phone call.
- Conducted regular follow up with carriers regarding delivery status updates.
- Sent documentation such as air waybills, bills of lading, and commercial invoices to third party brokers.
- Managed daily operations including data entry into system databases.
- Received payment from clients upon completion of shipments.
- Facilitated communication between customers, vendors, brokers and other parties involved in the shipment process.
- Provided customer service support related to import issues or inquiries.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Coordinator
Discount Tire
Hanover Park, IL
08.2019 - 04.2021
- Provided timely feedback to management on service failures and customer concerns.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Coordinated service schedules and appointments with clients.
- Researched, identified and resolved customer complaints in a timely manner.
- Worked with technicians to complete paperwork within designated time.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Liaised between client and technician to keep parties fully informed.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled incoming calls and inquiries from customers regarding services offered.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Arts -
Elgin Community College
Elgin, IL01-2023
Skills
- MS Office
- Conflict Resolution
- Excel
- CargoWise
Certification
- Excel
Languages
English
Professional
Spanish
Professional
Timeline
Air Import Agent
Yusen Logistics
12.2021 - Current
Service Coordinator
Discount Tire
08.2019 - 04.2021
Associate of Arts -
Elgin Community College