Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kevin Camacho

Elgin,IL

Overview

4
4
years of professional experience
1
1
Certification

Work History

Air Import Agent

Yusen Logistics
Elk Grove Village, IL
12.2021 - Current
  • Responded promptly to customer enquiries via email or phone call.
  • Conducted regular follow up with carriers regarding delivery status updates.
  • Sent documentation such as air waybills, bills of lading, and commercial invoices to third party brokers.
  • Managed daily operations including data entry into system databases.
  • Received payment from clients upon completion of shipments.
  • Facilitated communication between customers, vendors, brokers and other parties involved in the shipment process.
  • Provided customer service support related to import issues or inquiries.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Coordinator

Discount Tire
Hanover Park, IL
08.2019 - 04.2021
  • Provided timely feedback to management on service failures and customer concerns.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Coordinated service schedules and appointments with clients.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Worked with technicians to complete paperwork within designated time.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Liaised between client and technician to keep parties fully informed.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Associate of Arts -

Elgin Community College
Elgin, IL
01-2023

Skills

  • MS Office
  • Conflict Resolution
  • Excel
  • CargoWise

Certification

  • Excel

Languages

English
Professional
Spanish
Professional

Timeline

Air Import Agent

Yusen Logistics
12.2021 - Current

Service Coordinator

Discount Tire
08.2019 - 04.2021

Associate of Arts -

Elgin Community College
Kevin Camacho