Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Timeline
Generic

Alexis Cameron-Cuesta

Dallas,TX

Summary

Seasoned customer care professional; with a proven history of enhancing customer satisfaction in a plethora of work industries, and addressing inquiries efficiently. Focused on team collaboration and achieving positive yet timely outcomes. I'm adaptable to changing needs, and is skilled in communication and conflict resolution.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender

SSP America
05.2024 - Current
  • Served high customer volumes within airports.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Leasing Maturity Specialist

Honda Financial Services
10.2022 - 05.2024
  • Utilized active listening, problem-solving, and conflict resolutions skills to resolve customer issues and complaints
  • Conduct follow-up calls with customers to ensure satisfaction and resolution of issues
  • Respond to 50+ incoming calls from customers by providing assistance with a variety of inquiries
  • Supplying accurate, valid, and complete information to authorized customers, and dealers, - Including policy information, customer contracts, products, billing inquiries and technical support
  • (validating caller identification and authority)
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Dispatcher Officer Assistant

Veyo Medical Transportation Services
11.2020 - 09.2022
  • Received and processed transportation requests from healthcare providers and patients
  • Utilized electronic dispatch software to schedule and coordinate transportation services
  • Coordinated and communicated with medical transportation drivers to ensure timely and accurate service
  • Maintained detailed and accurate records of transportation requests and services provided
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Intern - Insurance Examiner

State of Wisconsin Office of Commissioners of Insurance
09.2020 - 12.2020


  • Provide customer service support to clients
  • Maintained secured records of customer information and transactions
  • Analyze internal policies, processes, and products in comparison to trends and customer complaints and inquiries
  • Conduct research using a combination of internal and external sources to develop viable solutions based on existing internal resources
  • Gained valuable experience working within insurance, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set..
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Education

Bachelor of Science - Criminology

University of Wisconsin-Whitewater
Whitewater, WI
12.2020

High school or equivalent -

Madison East High School
06.2016

Skills

  • Solution oriented
  • Rapid and Adaptive
  • Skilled Collaborator
  • High Achiever
  • Detail-focused
  • Microsoft Office/Zendesk/EPIC
  • Management/Leadership
  • Marketing
  • Budgeting
  • Data entry/analysis
  • Research
  • Development
  • Strong multitasking
  • Highly reliable
  • Complex Problem-solving
  • Memory retention

Professional Highlights

  • Solution oriented professional
  • Rapid and Adaptive
  • Skilled Collaborator
  • High Achiever
  • Detail-focused
  • Training and development
  • Empathy and professionalism
  • Leadership and Management
  • Marketing and Advertising
  • Project Management
  • Budgeting
  • Research and Development

Certification

  • Food Handlers Certification
  • Alcohol Server License/Certificate – TABC
  • ServSafe Alcohol - National Restaurant Association.

Timeline

Bartender

SSP America
05.2024 - Current

Leasing Maturity Specialist

Honda Financial Services
10.2022 - 05.2024

Dispatcher Officer Assistant

Veyo Medical Transportation Services
11.2020 - 09.2022

Intern - Insurance Examiner

State of Wisconsin Office of Commissioners of Insurance
09.2020 - 12.2020

Bachelor of Science - Criminology

University of Wisconsin-Whitewater

High school or equivalent -

Madison East High School

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Alexis Cameron-Cuesta