Otis Cernohouz
Brooklyn,NY
Summary
Accomplished and dedicated server with 12 years of experience in fine dining, craft cocktail lounges, and high-volume bar settings. Work history shows a proven track record of versatility, thriving in fast-paced, high-pressure environments while maintaining exceptional customer service standards. Consistently brings a good attitude and strong work ethic; with extensive hospitality knowledge and excellent multitasking abilities. Takes pride in fostering and producing exciting, memorable guest experiences. Proficient in multiple hospitality software systems, ensuring seamless service and efficient operations.
Overview
10
10
years of professional experience
Work History
Server, Pop Up Lead, Bartender
Rob Roy
Seattle, WA
08.2023 - 12.2025
- Led the setup / breakdown and décor for high-volume holiday pop-ups, managing a team of 8+ staff to ensure efficient front-of-house operations, resulting in an increase in sales and customer satisfaction ratings
- Provided professional, personable service, adapting to guests' individual needs while placing and running orders
- Utilized extensive product knowledge and upselling techniques to improve service quality while consistently exceeding sales targets
Server, Banquet Captain, Bartender
Smith Tower Observatory
Seattle, WA
07.2018 - 07.2023
- Managed large private events of 120+ guests and 12+ staff. Lead set up / breakdown, managed FOH service and properly completed all required paperworks resulting in a significant increase in both event bookings and positive reviews
- Independently cocktailed / served smaller private events, 30+ guests without assistance
- Reliable cross trained employee, filling in wherever needed and training new employees for multiple positions
Lead Server: Bell + Whete / Mama's Cantina
Belltown Hospitality Group
Seattle, WA
02.2016 - 07.2018
- Worked as lead server at 2 locations simultaneously, switching between upscale restaurant and high volume dive bar within a moments notice. Demonstrating versatility and interchangeability
- Assisted in renovations and re-opening Mama’s Cantina (creative and logistics)
- Dependable, punctual and always strived to create an enjoyable, productive, team driven atmosphere
Education
Coursework toward degree -
Seattle Central College
01.2011
Diploma -
Ballard High School
01.2008
Skills
- High volume / high stress competence and composure
- Staff training and development
- Event management
- Exceptional, personable service
- Efficient verbal and written communications
- Positive attitude
- POS: Toast, Upserve, Aloha, Revel, Micros
- Task prioritization and organization
- Team collaboration
- Attention to detail
- Time management
- Solution oriented
References
Available Upon Request
Volunteer Experience
- International hostels
- Animal shelters
- Youth programs
- Community kitchens
Timeline
Server, Pop Up Lead, Bartender
Rob Roy
08.2023 - 12.2025
Server, Banquet Captain, Bartender
Smith Tower Observatory
07.2018 - 07.2023
Lead Server: Bell + Whete / Mama's Cantina
Belltown Hospitality Group
02.2016 - 07.2018
Coursework toward degree -
Seattle Central College
Diploma -
Ballard High School
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