Alexis Campbell
Customer Service
Davenport,IA
Summary
Dynamic professional with extensive experience at Amazon, specializing in team management and emergency management. Proven ability to optimize operations and foster cross-departmental collaboration, resulting in enhanced project completion times and improved customer service efficiency. Highly proficient in Microsoft Office, showcasing strong leadership and innovative problem-solving skills. Career focused on driving operational excellence and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ambassador
Amazon
Davenport, IA
01.2024 - 10.2024
- Assisted in packaging and labeling of products for shipment.
- Collaborated closely with other departments on special projects as needed.
- Investigated any reported problems regarding shipping errors or damages.
- Inspected incoming shipments for damage or discrepancies.
Pharmacy Technician
Walgreens
Moline, IL
08.2022 - 12.2023
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Operated cash registers to accept payments from customers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Assistant Manager
Family Dollar and BP Gas Station
East Moline, IL
03.2019 - 07.2022
- Assigned work and monitored performance of project personnel.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Dispatcher/Supervisor 3rd Shift
Quad Cities T.A.S.
Davenport, Iowa
01.2013 - 02.2019
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Dispatched police officers and emergency personnel to calls for service.
- Advised personnel about accidents, weather conditions or other hazards.
- Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
- Coordinated dispatchers schedules to ensure no calls were missed.
- Executed proficiency in digital telephone systems.
Education
Some College (No Degree) - Medical Assistant
Kaplan University
Davenport, IowaSkills
- Team management
- Computer proficiency and Microsoft office
- Computer literacy and software proficiency
- Typing speed
- Multi-line telephone systems
- Emergency management
Certification
- Ordained Minister - Universal Life Church
- Pharmacy Tech License IA and Il
Timeline
Ambassador
Amazon
01.2024 - 10.2024
Pharmacy Technician
Walgreens
08.2022 - 12.2023
Assistant Manager
Family Dollar and BP Gas Station
03.2019 - 07.2022
Dispatcher/Supervisor 3rd Shift
Quad Cities T.A.S.
01.2013 - 02.2019
Some College (No Degree) - Medical Assistant
Kaplan University