ALEXIS CAPUTO
Portsmouth,NH
Summary
I am a talented and professional sales consultant who has communication skills. Friendly, outgoing and committed to building customer base by discovering needs, addressing any concerns, and maintaining a positive attitude. History of building strong and profitable customer base through funnel management. Dependable and hardworking team player with organization and time management skills. I take pride in over exceeding sales goals and providing an outstanding service with a warm and friendly greeting. Looking to bring a positive attitude, outstanding record of service and hard work to an energetic and exciting establishment.
Overview
9
9
years of professional experience
Work History
Retail Sales Consultant
Comcast
Danvers, MA
11.2021 - Current
- Top sales representative of my team for 9 consecutive months
- Consistently top 10 for sales in region
- Exceeded sales goals by 140% utilizing exemplary customer service skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Increased sales and customer satisfaction through personalized servicing.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Bar Manager
The Poker Room
11.2017 - 06.2021
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory
- Collected and authorized payments of guests
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Assisted and managed other departments such as kitchen, waitressing, and maintenance
- Created organized employee schedules with 2 weeks advance
- Fixed/changed menu issues using POSITOUCH system.
Head Bartender
The Poker Room
11.2015 - 06.2017
- Increased bar revenue by 100% through speed and accuracy
- Maintained regular clientele with an out-going and friendly personality
- Excited customers with my cocktail knowledge and coming up with new drink specials
- Waited on up to 40 customers at bar 10 seated plus walk ups and at 4-table bar area which seats 10
- Handled up to $4,000 cash on daily basis, which built trustworthiness and loyalty with owners
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Poured and prepared mixed drinks for over 200-400 customers including servers slips with speed and accuracy
- Changed kegs, grabbed bar stock, while being the only bartender on
- Kept bar presentable and well-stocked to meet all customer needs
- Closed out cash register with 100% accuracy and prepared cashier report
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Checked ID cards and verified bar guests were of legal age.
Education
GED -
HOLYOKE COMMUNITY COLLEGE
Skills
Relationship Building: Establishing and maintaining strong relationships with customers to encourage repeat business and referrals
Time Management: Prioritizing tasks and managing time efficiently to maximize productivity and sales opportunities
Adaptability: Adjusting sales techniques and strategies based on different customer profiles and changing market conditions
Product Knowledge: Thorough understanding of the products or services being sold to effectively address customer questions and concerns
Timeline
Retail Sales Consultant
Comcast
11.2021 - Current
Bar Manager
The Poker Room
11.2017 - 06.2021
Head Bartender
The Poker Room
11.2015 - 06.2017
GED -
HOLYOKE COMMUNITY COLLEGE