Alexis Carrillo
Fresno,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Point of Sale Assistant Manager
Food 4 Less Supermarket
Fresno, California
06.2023 - Current
- .Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
Bookkeeper
Food 4 Less
Fresno, California
05.2021 - Current
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Manager
Food 4 Less
Fresno, CA
07.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Associate
United Skates of America
03.2019 - 03.2020
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
Associate
Baskin Robbins
02.2018 - 05.2019
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Bachelor of Science - Sociology
Fresno State University
Fresno, CA06-2025
Associate of Science - Sociology
Fresno City College
Fresno, CA05.2021
High school diploma -
Bullard High School
Fresno, CA05.2016
Skills
- Sales Monitoring
- Strategic Planning
- Product and Service Knowledge
- Google Drive
- Money Handling
Timeline
Point of Sale Assistant Manager
Food 4 Less Supermarket
06.2023 - Current
Bookkeeper
Food 4 Less
05.2021 - Current
Manager
Food 4 Less
07.2020 - Current
Associate
United Skates of America
03.2019 - 03.2020
Associate
Baskin Robbins
02.2018 - 05.2019
Bachelor of Science - Sociology
Fresno State University
Associate of Science - Sociology
Fresno City College
High school diploma -
Bullard High School