Alexis Carvalho
New York,NY
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wellness Assistant
Atria Senior Living
12.2023 - Current
- Assisted clients in setting realistic health goals, creating actionable steps towards achievement.
- Conducted informative presentations on various wellness topics at local organizations or community centers to increase public awareness about the importance of preventive care.
- Educated clients on proper exercise technique to ensure safety and maximize results during workouts.
- Monitored member progress with regular check-ins, offering support and encouragement throughout their journey.
- Contributed to a positive work environment by collaborating effectively with team members in achieving departmental goals.
- Handled assignments independently with good judgement and critical thinking skills.
Administrative Assistant
Office Of Labor Relations (Temp Agency)
04.2023 - 10.2023
- Created and maintained databases to track and record customer data.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity.
- Scheduled office meetings and client appointments for staff teams.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
Community Assistant
Department Of Homeless Services
01.2017 - 11.2020
- Enhanced community engagement by developing and executing outreach strategies.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
Guest Service Representative
Target
02.2013 - 08.2016
- Responded promptly to customer inquiries, handle and resolve customer complaints
- Obtained and evaluated all relevant information to handle product and service inquiries
- Provided pricing and delivery information
- Performed customer verification, set up new customer accounts; process orders, forms, applications and requests
- Directed requests and unresolved issues to the designated resource
- Operating pos systems
- Handling cash payments.
Skills
- Administrative background
- QuickBooks expert
- Office Management
- Customer and client relations
- Computer Skills
- Labor Relations
- Customer Relations
- Organizing and Categorizing Data
Certification
- NYS Security License
- Home Health Aide
- Drivers License
- F02 License
- CPR with AED and First Aid
Timeline
Wellness Assistant
Atria Senior Living
12.2023 - Current
Administrative Assistant
Office Of Labor Relations (Temp Agency)
04.2023 - 10.2023
Community Assistant
Department Of Homeless Services
01.2017 - 11.2020
Guest Service Representative
Target
02.2013 - 08.2016
- NYS Security License
- Home Health Aide
- Drivers License
- F02 License
- CPR with AED and First Aid