Alexis Cason
Quartz Hill,CA
Summary
Dynamic professional with a proven track record in visitor relations and customer service, honed across roles from Park Ranger at Thousand Trails to Assistant Store Manager at Roses. Excelled in teamwork and collaboration, enhancing customer satisfaction and operational efficiency. Skilled in shipping and receiving, adept at driving results through meticulous attention to detail and proactive problem-solving.
Overview
13
13
years of professional experience
Work History
Park Ranger
Thousand Trails
03.2022 - Current
- Enforced regulations within parks for campgrounds, trails, nature preserves and roadways.
- Patrolled all areas by foot and vehicle to assess park conditions.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in financial activities such as setting rates, establishing budgets and allocating funds to departments.
Visiting Room/Vending Attendant
California State Prison Los Angeles County
08.2018 - 03.2022
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Handled large amounts of cash with high accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Assistant Store Manager
Roses
05.2013 - 05.2018
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Store Associate
Kmart
08.2011 - 05.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Highland High School
Palmdale, CASkills
- Visitor relations
- Customer Service
- Shipping and receiving
- Teamwork and Collaboration
- Physical labor
- Cash handling expertise
Timeline
Park Ranger
Thousand Trails
03.2022 - Current
Visiting Room/Vending Attendant
California State Prison Los Angeles County
08.2018 - 03.2022
Assistant Store Manager
Roses
05.2013 - 05.2018
Store Associate
Kmart
08.2011 - 05.2013
Highland High School
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