Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Castro

Anaheim,CA

Summary

Dynamic professional with a proven track record in complaint resolution and sales closing, honed at Gold Coast Dental and Macys Department Store. Excelled in fast-paced environments, achieving customer satisfaction and building lasting relationships. Skilled in call logging and maintaining high-quality standards, demonstrating both hard and soft skills essential for diverse roles.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Gold Coast Dental
04.2022 - 05.2024
  • Used call center checklist to add value to department and consistently meet call quality standards.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.

Housekeeper

Knotts Berry Farm Hotel
01.2022 - 04.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Warehouse Worker

Fba In And Out
04.2020 - 06.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Sales Associate

Macys Department Store
09.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Lincoln Education Center
Garden Grove, CA

Skills

  • Account updating
  • Sales closing
  • Complaint resolution
  • Call logging

Timeline

Call Center Representative

Gold Coast Dental
04.2022 - 05.2024

Housekeeper

Knotts Berry Farm Hotel
01.2022 - 04.2022

Warehouse Worker

Fba In And Out
04.2020 - 06.2021

Sales Associate

Macys Department Store
09.2019 - 04.2020

Lincoln Education Center

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Alexis Castro