Alexis Chance
Lake Wales,Florida
Summary
Accomplished professional with a proven track record at Primo Water, enhancing customer satisfaction and improving resolution rates through expert problem-solving and effective communication. Skilled in customer support and proficient in computer systems, I significantly contributed to streamlining operations and boosting efficiency. Demonstrated ability to manage high call volumes and complex issues, ensuring client satisfaction and loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Primo Water
Lakeland, FL
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Sales Representative
Kelly Services
Lakeland, FL
04.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Claims Representative
GC Services
Lakeland Fl
05.2019 - 02.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Collaborated with internal departments and external vendors to resolve claims.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Enhanced client satisfaction by efficiently processing claims within designated time frames.
Education
Lake Wales High School
Lake Wales, FL05.2019
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Inbound phone calls
- Resolving issues
- Call Center Operations
- Communicating with clients
- Customer communications
- Gathering information
- Computer Skills
Timeline
Call Center Representative
Primo Water
01.2024 - Current
Sales Representative
Kelly Services
04.2023 - 12.2023
Claims Representative
GC Services
05.2019 - 02.2022
Lake Wales High School