Seasoned Sergeant offering 10 years of service in United States Army National Guard. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to displaying these abilities within the Company.
Hi, I’m
Alexis Epps
Customer Service Representative
Yuma,Arizona
Summary
Overview
22
years of professional experience
1
Certification
Work History
Army National GaurdPineville, LA
Sergeant
10.2011 - Current
Job overview
- PMCS of military vehicles using Form 5988.
- Established communication with military personnel of all Ranks and Grades.
- CBRN (Chemical, Biological, Radiological and Nuclear) Specialist
- Responsible for handling all types of weapons threats as well as decontaminate hazardous material spills or accidents.
MTP Drivetrain Services, LLC Many, Louisiana
Logistics Supervisor
08.2021 - 03.2022
Job overview
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
TEJ Agency Natchitoches, Louisiana
Data Processor
06.2021 - 08.2021
Job overview
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
Department Of DefensePineville, LA
Small Arms Repairmen
03.2020 - 06.2021
Job overview
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
- Wrote and revised maintenance procedures.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Walmart Many, LA
Customer Service Manager
11.2019 - 03.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
TechSystems, IncFort Polk , La
Warehouse Specialist
09.2018 - 11.2019
Job overview
- Packaged items for safe shipment and protection from damage in transit.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded items from and to shipping containers and vessels.
- Verified amount of items received in orders and cross-checked with invoices.
- Processed orders and reported to supervisory staff when stock dwindled.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
Union National Life InsuranceAlexandria, LA
Licensed Insurance Agent
09.2017 - 09.2018
Job overview
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Walgreens Many , Louisiana
Shift Lead
04.2011 - 09.2017
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Tracked receipts, employee hours and inventory movements.
Education
Northwestern State University of LouisianaNatchitoches, LA
Bachelor of Science from Psychology
University Overview
Skills
- Company Activity Coordination
- Buddy Care and First Aid
- Supplies Transportation
- Team Meetings
- Small Arms Proficiency
- Preventive Equipment Maintenance
- Proficient in MIcrosoft Word, Excel and Power Point
- Thorough Planning and Organization
- Combat Life Saver (Certification)
- Very open to constructive criticism
Accomplishments
Accomplishments
- Started my own small business in May 2010 (Chanelle's Kloset: All Things Girly, LLC)
- Graduated in the Top 10% of my Basic Leadership Course (BLC) and made The Commandant's List
Certification
- Combat Lifesaver
Timeline
Logistics Supervisor
MTP Drivetrain Services, LLC
08.2021 - 03.2022
Data Processor
TEJ Agency
06.2021 - 08.2021
Small Arms Repairmen
Department Of Defense
03.2020 - 06.2021
Customer Service Manager
Walmart
11.2019 - 03.2020
Warehouse Specialist
TechSystems, Inc
09.2018 - 11.2019
Licensed Insurance Agent
Union National Life Insurance
09.2017 - 09.2018
Sergeant
Army National Gaurd
10.2011 - Current
Shift Lead
Walgreens
04.2011 - 09.2017
Northwestern State University of Louisiana
Bachelor of Science from Psychology
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