ALEXIS CHAPA
Norwalk,USA
Summary
Detail-oriented professional with expertise in behavioral healthcare and client support. Specialized in data collection, documentation, and scheduling, while fostering collaboration within multidisciplinary teams. Capable of managing multiple tasks in fast-paced environments and maintaining organized records. Knowledgeable in Microsoft Office, complemented by strong interpersonal and problem-solving abilities.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Behavior Technician
First Steps
Covina, California
06.2026 - Current
- Provided 1:1 ABA therapy to children with autism and developmental disabilities in accordance with individualized treatment plans.
- Implemented skill acquisition and behavior reduction programs under the supervision of a BCBA.
- Implemented behavior intervention strategies, including differential reinforcement, ensuring a safe and supportive environment for learners.
- Utilized prompting, modeling, shaping, reinforcement, and stimulus fading to enhance skill development and foster learner independence.
- Taught functional communication, social skills, play skills, self-help skills, and activities of daily living.
- Collected, recorded, and analyzed behavioral data to accurately track learner progress.
- Collaborated with BCBAs, caregivers, and treatment team members to share insights on learner progress and ensure consistency across interventions.
Manager
Starbucks
04.2024 - 06.2026
- Greeted and assisted customers, ensuring high service standards and positive experiences during every shift
- Coached baristas on recipe accuracy and espresso techniques through on-shift drills
- Improved order accuracy by retraining baristas on standardized recipes and shot timing protocols.
- Analyzed weekly sales and inventory reports to adjust orders
- Resolved customer complaints through POS transaction reviews and refund procedures, restoring satisfaction and loyalty
- Engaged in ongoing training and updated knowledge on new menu items and procedures, enhancing product knowledge and service delivery
- Participated in ongoing training sessions and stayed updated on new menu items, company policies, and procedures to continually improve product knowledge and service delivery
Election Assistant
VSAP Operation Center
01.2022 - 06.2023
- Transported supplies and materials for inventory and testing to ensure readiness for election processes
- Maintained inventory using laptop and scanner with Microsoft Excel, ensuring accurate tracking of materials
- Utilize laptop and scanner with Microsoft Excel to maintain inventory
- Processed incoming equipment receipts using barcode scanner and Excel, matching shipments to inventory logs.
- Transported supplies and materials to designated locations for inventory management and testing.
- Trained three temporary staff on scanning procedures and Excel templates for consistent inventory reporting.
- Received, logged, and categorized incoming election equipment with barcode scanner and tablet for efficient inventory management
Front Desk Receptionist
CHIRP/LA Comprehensive Housing Information and Referrals
06.2021 - 12.2021
- Welcomed clients at intake desk, verified eligibility documents, and scheduled follow-up appointments to facilitate timely service delivery.
- Answered high-volume phone lines, routed callers to appropriate services, and recorded referral outcomes.
- Assisted clients in completing forms and clarified questions regarding benefits and eligibility requirements to ensure understanding.
- Scheduled follow-up interviews for clients and confirmed appointments via phone reminders.
- Scheduled follow-up interviews and confirmed appointments with clients through phone reminders to enhance attendance.
Education
BACHELOR'S DEGREE - MEDICAL SOCIAL WORK
Cal Poly Pomona
Pomona, CA 01.2026 - 08.2026
ASSOCIATES OF ARTS - NATURAL SCIENCES AND SOCIAL BEHAVIORAL SCIENCE
Cerritos College
Norwalk, CA 06.2021 - 05.2024
Skills
- Client and Patient Support
- Data Collection
- Data Entry & Documentation
- Appointment scheduling
- Microsoft Office
- Inventory management
- Professional Communication
- Confidentiality
- Customer Service
- Team Collaboration
- Organization & Time Management
- Problem Solving
- Staff training
- Multitasking
Accomplishments
Dean's Honor Roll, Fall 2021 - Fall 2022
Timeline
Behavior Technician
First Steps
06.2026 - Current
BACHELOR'S DEGREE - MEDICAL SOCIAL WORK
Cal Poly Pomona
01.2026 - 08.2026
Manager
Starbucks
04.2024 - 06.2026
Election Assistant
VSAP Operation Center
01.2022 - 06.2023
ASSOCIATES OF ARTS - NATURAL SCIENCES AND SOCIAL BEHAVIORAL SCIENCE
Cerritos College
06.2021 - 05.2024
Front Desk Receptionist
CHIRP/LA Comprehensive Housing Information and Referrals
06.2021 - 12.2021