Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Alexis Chapman

Alexis Chapman

Madison,WI

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Also a dependable server while successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

BDC Representative

Zimbrick European
08.2022 - Current
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Identified and executed appropriate strategies for business success.
  • Served customers with knowledgeable, friendly support at every stage of shopping, purchasing, and service
  • Built relationships with customers and community to promote long term business growth.

Server Trainer and Key

Texas Roadhouse
10.2021 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Barista

Twisted Grounds
06.2021 - 03.2022
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista

Rosie's Coffee Bar And Bakery
10.2019 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Lifeguard

Thorp Aquatic Center
06.2019 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Entered water immediately to pull struggling swimmers to safety.


Education

High School Diploma -

Monona Grove High School
Monona, WI
06.2022

Skills

  • Menu Knowledge
  • Food Service Techniques
  • Employee Mentoring
  • Training Expertise
  • Task Coordination
  • Operational Efficiency
  • Client Satisfaction
  • Daily Workflows

Timeline

BDC Representative

Zimbrick European
08.2022 - Current

Server Trainer and Key

Texas Roadhouse
10.2021 - Current

Barista

Twisted Grounds
06.2021 - 03.2022

Barista

Rosie's Coffee Bar And Bakery
10.2019 - 03.2020

Lifeguard

Thorp Aquatic Center
06.2019 - 08.2019

High School Diploma -

Monona Grove High School

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Alexis Chapman