ALEXIS CHERRY
COLUMBUS,GA
Summary
Effective Medical Claims Processor with a strong background in building rapport with providers to discuss claim status or denials. Driven performer equipped to handle multiple administrative tasks effectively, with highly investigative skills in claims processing.
Overview
4
4
years of professional experience
Work History
CLAIMS PROCESSOR
Winston Benefits
05.2024 - 11.2025
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Remote
FINANCIAL SERVICES REPRESENTATIVE
PNC BANK
02.2023 - 05.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Trained new team members on company procedures, systems, and best practices for delivering excellent customer service in the financial sector.
- Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required. Streamlined customer inquiry processes, leading to a noticeable reduction in response times and enhanced client satisfaction.
- Remote
CLAIMS PROCESSING SPECIALIST
Convergys
09.2021 - 05.2022
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for both quality and quantity of processed claims.
- Leveraged advanced software tools to quickly identify discrepancies, leading to more accurate claims decisions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Remote
Education
High School Diploma -
Kendrick High School
Columbus, GA05.2012
Skills
- Customer Service, Claims Investigation, Medical Billing Software, Insurance Verification, Inbound and Outbound Calling, Typing Proficiency, Claims Processing, Banking Regulations, Data Entry and Analysis, HIPAA Compliance Knowledge, Credit and Collections, Time Management
Timeline
CLAIMS PROCESSOR
Winston Benefits
05.2024 - 11.2025
FINANCIAL SERVICES REPRESENTATIVE
PNC BANK
02.2023 - 05.2024
CLAIMS PROCESSING SPECIALIST
Convergys
09.2021 - 05.2022
High School Diploma -
Kendrick High School