Alexis Clayton
Carrollton,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Verida
04.2024 - Current
- Ensures adherence to call center policies and procedures
- Ensures calls are handled efficiently, accurately, and in a timely manner
- Assists staff in resolving complaints or escalated calls
- Monitor personnel performance and participate in employee performance reviews
Customer Relations Representative
Alorica
10.2020 - 03.2024
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Roadside Assistance Agent
Activus Connect
05.2018 - 10.2020
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
Education
General Studies
Mt Zion High School
Carrollton, Ga05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Verida
04.2024 - Current
Customer Relations Representative
Alorica
10.2020 - 03.2024
Roadside Assistance Agent
Activus Connect
05.2018 - 10.2020
General Studies
Mt Zion High School
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