Alexis Coleman
Summary
Agile Project Management, Certified SAFe Agilist
Certified Scrum Master, CSM
Stewarding Agile transformation stands at the heart of my mission. The past year and a half sharpened
my proficiency in facilitating training and leading SAFe Agile ceremonies. Emphasis on vendor
management and strategic contract negotiations reflects my commitment to operational excellence.
With a foundation in paralegal studies and human capital management, I approach problems with a
meticulous yet adaptable mindset. Our team's collaborative efforts have been pivotal in advancing
technological services, where my paralegal certification intersects seamlessly with my project
management duties, ensuring structured solutions in a dynamic environment.
Overview
24
24
years of professional experience
Work History
Project Manager Consultant/Enterprise Technology
Memorial Sloan Kettering Cancer Center
07.2022 - 05.2024
- With an agile approach, leverage and partner to the Associate Director, Operations and
- Principal Technical Program Manager and RTE understanding goals at a high-level and a thought partner to define the vision further
- Facilitated Agile training, communications, fielding questions, escalating complex issues, monitoring user feedback for continuous improvements, and leveraging various online tool to support Agile transformation
- Vendor management and contract negotiator
- Scrum Master function to IT, Field Services and the LACE Team leading all SAFe Agile ceremonies.
Project Manager/Software Engineering
Hilton Worldwide Hotels
01.2022 - 06.2022
- Six-month project assignment to manage and coordinate day-to-day intake of requests from Hilton
- Worldwide hotel stakeholders in connection with migrating hotel’s internal operations to web- based platform
- Lead a first in industry project for a S&P 500 company to transition Hilton’s luxury brands to a complex website platform
- Lead weekly conference calls with senior executives instructing project flow and transition of existing content to new website
- Launch and activate several sites per week decommissioning and transitioning hotel’s entire content onto new platform.
Strategic Customer Support Analyst
Safrapay Inc
06.2020 - 09.2021
- Oversaw the development, distribution and strategic messaging of customer support content while collaborating with marketing, user experience, legal compliance, and product teams to full execution
- Wrote and published all customer support procedures for fintech startup while working with product managers and senior executives to understand and interpret each product and phase
- Led conference calls and developed the project management strategy content for all customer support messaging for product launch
- Alexis Coleman 646.765.8436Page 2
- Administered the content management system and published all internal and public facing
- Customer support content ensuring quality and information were up to date
- Trained international customer support center before product launch.
Paralegal
Magic Leap, Inc
Plantation, Florida
01.2016 - 04.2020
- Enterprise Sales, Customer Success, Held a variety of roles in technology start-up, including enterprise sales, customer support, content management and brand ambassador
- Generated and developed leads from media, entertainment, real estate, and sports industries; led demos and worked with decision-makers to develop long-term relationships
- Demonstrated mixed reality device at trade shows, boardrooms, industry conferences, video conferences and celebrities
- Managed the customer support content on the external website and supplied customer support training and sharing customer feedback.
Senior Legal Analyst
Warner Music Inc
New York, NY
01.2000 - 06.2015
- Served fifteen years as company’s senior employment paralegal responsible for the full life cycle of executive employment agreements in a deadline driven environment
- Together with outside counsel, drafted and negotiated executive employment agreements for company’s multiple music divisions
- Undertook side projects approved by senior management to monetize Warner’s comedy catalog and engaged with managers to land record deals
- Conducted legal audits and trained company staff on compliance standards.
Education
B.S - Consumer Affairs
Ohio State University
Advanced Paralegal Certification -
Fairleigh Dickinson University
<ul><li>Human Capital Management Certification – New York University</li><li>Technical Writing Fundamentals Bootcamp Certification</li><li>Delivery at Scale, ICAgile</li><li>Certified ScrumMaster (CSM)</li><li>Certified SAFe Agile</li></ul> -
Skills
- TECHNICAL SKILLS
- Salesforce Figma Microsoft Azure Microsoft O365 GSuite / SAP Tableau Software SAP Ariba
- JIRA Zendesk HubSpot iManage EDOCS Advanced Search SoundScan Magic Leap One FIS
- Systems Fiserv Basecamp Airtable WordPress Smartsheet Miro Rally SharePoint
Timeline
Project Manager Consultant/Enterprise Technology
Memorial Sloan Kettering Cancer Center
07.2022 - 05.2024
Project Manager/Software Engineering
Hilton Worldwide Hotels
01.2022 - 06.2022
Strategic Customer Support Analyst
Safrapay Inc
06.2020 - 09.2021
Paralegal
Magic Leap, Inc
01.2016 - 04.2020
Senior Legal Analyst
Warner Music Inc
01.2000 - 06.2015
B.S - Consumer Affairs
Ohio State University
Advanced Paralegal Certification -
Fairleigh Dickinson University