Alexis Compostella
Inverness
Summary
Detail-oriented claims and operations professional with experience in total loss claims and fraud investigation. Strong background in quality review, compliance, and identifying process improvement opportunities. Skilled at analyzing trends, reducing errors, and supporting operational efficiency in high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm
Inverness
05.2023 - Current
- Managed high volume of total loss claims from initiation to resolution, ensuring accuracy and timely outcomes
- Reviewed claim files for compliance with company guidelines and state regulations, safeguarding organizational integrity
- Identified discrepancies in documentation, valuations, and claim handling, escalating issues to maintain claim quality
- Analyzed claim trends and recurring issues to support process improvements and reduce errors
- Collaborated with internal departments to streamline workflows and improve cycle time
- Delivered strong customer service while resolving complex or sensitive claim situations
Operations Specialist – PPP Fraud Investigations
Wells Fargo & Company
Inverness
12.2017 - 05.2023
- Investigated Paycheck Protection Program (PPP) loan applications for potential fraud and misrepresentation
- Reviewed financial documents, application data, and transaction history to pinpoint inconsistencies
- Conducted risk assessments and flagged suspicious activity to ensure compliance with federal regulations
- Documented findings clearly for internal review and regulatory reporting
- Identified patterns and trends in fraudulent activity to enhance prevention strategies
- Maintained strict adherence to compliance, confidentiality, and audit standards
Education
Citrus High School
Inverness , FLSkills
- Claims Compliance
- Quality assurance
- Fraud detection
- Process Improvement
- Data analysis
- Root cause
- Customer resolution
- Cross-functional teamwork
Certification
- Property and Casualty (P&C) Adjuster License
Timeline
Claim Specialist
State Farm
05.2023 - Current
Operations Specialist – PPP Fraud Investigations
Wells Fargo & Company
12.2017 - 05.2023
Citrus High School