Rebecca Porter
Port Orchard,WA
Summary
Driven Claim Specialist with a proven track record at State Farm, excelling in claims analysis and customer service. Demonstrated expertise in policy interpretation and legal compliance, significantly enhancing client satisfaction and retention. Skilled in fostering teamwork and collaboration, adept at leading teams at Teletech/IBM/Concentric to streamline operations and boost productivity.
Overview
22
22
years of professional experience
Work History
Claim Specialist
State Farm
01.2014 - 05.2024
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
Supervisor
Teletech/IBM/Concentric
09.2002 - 01.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
GED -
Highline College
Seattle, WA08.1985
Skills
- Policy Interpretation
- Legal Compliance
- Financial Acumen
- Claims Investigation
- Claims analysis
- Critical Thinking
- Decision-Making
- Customer Service
- Attention to Detail
- Documentation abilities
- Organizing and Prioritizing Work
- Teamwork and Collaboration
- Active Listening
- Coverage Determination
- Insurance Coverage Verification
- Medical Terminology
- Policy analysis
- Information Verification
- Claims Processing
- Microsoft Office
- Understanding of medical terms
- Claims adjustment
- Insurance Claim Forms Review
- Data Entry
- Documentation skills
- Documentation processing
- Recordkeeping Organization
- Denied claims identification
- Reporting skills
- Policy Review
- Client Interviews
- Small Claims Payouts
- Composing Business Correspondence
- Google Suite Proficiency
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off401k matchTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsTimeline
Claim Specialist
State Farm
01.2014 - 05.2024
Supervisor
Teletech/IBM/Concentric
09.2002 - 01.2014
GED -
Highline College
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