Mkaebe Knight
Franklin
Summary
Professional claims specialist with strong record in handling and resolving complex claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
13
13
years of professional experience
Work History
Claim Specialist
State Farm Insurance Companies
01.2022 - Current
- Investigating claim files for coverage and liability
- Providing Remarkable customer service through all processes for either property damage and injuries.
- Critical thinking for evaluating injury claims
- Planning, developing, and executing strategic planning to ensure operational health of current section by way of the Grant Section Operation Health Strike team.
- Active member of Grant Section assisting and facilitating assistance with Specialist
- Assisting colleagues with WPS implementation to ensure successful claim handling.
- Claims Associate, June 2019-January 2022
- Work with Customers in their time of need to get their vehicle repairs handled in an efficient manner
- Process new mail according to labeling standards in a timely manner
- Assist Claims Specialists with handling of claims according to Standard Claims Process.
- Obtain any and all documentation that is required for processing the medical portion of the claim.
- Deliver Remarkable customer service to ensure customers are well taken care of.
Licensed Agent
Liberty National Life Insurance
07.2018 - 11.2018
- In this role I was to go from business to business evaluating the businesses need for supplemental benefits, if benefits were needed I was to setup follow-up appointments and complete the underwriting process for said benefits
- I was also set to train new agents upon the word track and products that were offered
- In the event of a notified loss I was to handle the paperwork and timely filling to ensure the customer got what they were owed for said loss.
Interim Standards Supervisor
Electrolux
11.2012 - 07.2013
- Acting Team Leader as there was no official Team Leader at this time.
- Ensured the count on the number of parts needed for a particular run of stoves and making sure everyone is doing their job safely and efficiently.
- I also had to make sure that all paperwork was completed at end of shift to the correct standards the company had set forth.
- Establish working relationships with management and peers
Education
Bachelor’s Degree - Business Administration w/ concentration in Finance
Austin Peay State University
Skills
- MS Word WPM 36 @ 9688% Accuracy
- ECS
- Claims analysis
- Microsoft office
- Budgets/Audits
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Coverage assessments
- Settlement determinations
- Policy interpretation
Timeline
Claim Specialist
State Farm Insurance Companies
01.2022 - Current
Licensed Agent
Liberty National Life Insurance
07.2018 - 11.2018
Interim Standards Supervisor
Electrolux
11.2012 - 07.2013
Bachelor’s Degree - Business Administration w/ concentration in Finance
Austin Peay State University