Tyler Williams
Fort Worth,TX
Summary
Dedicated professional with experience in Collections and Customer Service. Possesses excellent communication, problem solving, listening and decision making skills. Dependable employee that relates well with people of all types in a polite and diplomatic manner; strong organizational skills; discretion and judgment in handling confidential information; ability to multi-task and solve problems creatively; able to establish priorities, strong attention to detail and multi-tasked oriented.
Ambitious, career-focused job seeker, anxious to obtain an entry-level claim specialist position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Claim Specialist
State Farm
Irving, TX
01.2024 - Current
- Evaluated auto claims for damage assessments and coverage determination.
- Communicated with repair shops to coordinate vehicle inspections and repairs.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Reviewed claim files for compliance with company policies and state regulations.
- Negotiated settlements with claimants based on assessment findings and policy terms.
- Determined liability based on facts gathered from investigations.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
Assistant Manager
Divine shoots photography
Fort Worth, TX
01.2014 - Current
- Assisting customers’ inquiries regarding accounts and providing great customer service skills to ensure overall experience to be comfortable.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assist Customers by obtaining information: Assisting in answer all calls regarding pictures, prices and any other information needed. Essential Functions * Obtains client information by making and answering telephone calls; interacting with Customers with different poses and scenery their trying to accomplish. * Advise all Customers of prices depending on the amount of pictures and sizes. * Collect All deposits * Handling Picture Files * Faxing Documentation * Print Pictures * Meet Greet All Clients and Customers * Using Innovation within company to help design and create better pictures * Setting Appointments
Property Desk Adjuster
Crawford
Allen, TX
09.2022 - 01.2024
- Incoming and outbound calls
- Analyze Small Claims
- Activate/Deactivate debit cards on customer’ request
- Updating customers account information
- Verifying Customers Personal Information
- Answer Customers Inquiries
- Sales and Marketing
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Issue payments via Next Gen/CPT system
- Work with insureds/customers, general and mitigation contractors and public adjusters in handling personal property damage claims.
- Assist in the implementing and supervising of nationwide catastrophe operations on several occasions
- Support workload surges and/or catastrophe operations as needed to include working significant overtime during designate weather events
- Negotiate settlements with homeowners, business owners, attorneys and public adjusters abiding to policy provisions and conditions
- Complete property appraisals on residential dwelling and commercial property including business interruption and business personal property using Xactimate, Settle Assist, and XactAnalysis programs
Financial Advisor
GM Financial
Arlington , TX
04.2018 - 03.2022
- Build reports based on sales for management
- Help business owners and schools understand services and program benefits for athletics department
- Data entry and Payment processing skills
- Data Collect credit card information and other payment options
- Make 370 calls a day
- Sales and Marketing
- Schedule dates with gatekeeper or business owners for shipping of orders
- Promote products and services to existing and new customers
- Maintain up-to-date knowledge of all products and services
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
Education
High School Diploma -
Western Hills High School
Fort Worth, TXSkills
- Call Center, Customer Service, Collections, Typing 40 WPM, Data Entry, Microsoft Office (Word, Excel), Sales, Administrative Support, Time Management Skills, Strong Phone Skills
- Typing 40WPM
- Collect on delinquent customer accounts
- Data entry and Payment processing skills
- Computer Literate Proficiencies include Microsoft Word, Office, Excel, Internet, E-Mail
- Clerical Tasks include Filing, shredding, answering multiple phone lines, printing and faxing
- Able to work effectively under pressure and within time constraints
- Property Adjusting
- Policy Investigations
- Rules of Evidence
- Property Claims
- Data Analysis
- Highly Motivated
- Coverage Assessments
- Settlement Determinations
- New Policies Processing
- Small Claims Payouts
- Customer Service
- Eligibility Determination
- Teamwork and Collaboration
- Insurance Claim Forms Review
- Attention to Detail
- Organizing and Prioritizing Work
- Insurance Terminology
- Coverage Determination
- Policy Review
- Microsoft Office
- Claims Evaluation
- Property Damage Assessment
- Decision-Making
Timeline
Claim Specialist
State Farm
01.2024 - Current
Property Desk Adjuster
Crawford
09.2022 - 01.2024
Financial Advisor
GM Financial
04.2018 - 03.2022
Assistant Manager
Divine shoots photography
01.2014 - Current
High School Diploma -
Western Hills High School