Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
JENNIFER CASWELL
Ottawa,KS
Work Preference
Summary
Detail-oriented Accounts Receivable & Administrative Specialist with over 12 years of experience supporting business operations, financial accuracy, customer relations, and office management. Proficient in CRM systems, financial data reconciliation, invoicing, and executive support. Adept at multitasking and process improvement, seeking roles in accounts receivable, customer service, or office administration to drive operational excellence. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Portland Pump Company
Hybrid - Portland, ME
05.2025 - Current
- Managed full-cycle accounts receivable for customer accounts, ensuring accurate invoicing and timely payment application.
- Applied and reconciled payments (ACH, checks, credit cards, and wire transfers) using cash application best practices.
- Prepared and analyzed AR aging reports to monitor delinquent balances and reduce past-due accounts.
- Supported cash flow and gross margin performance by resolving billing discrepancies and pricing errors.
- Reduced financial risk by identifying overdue accounts and coordinating collections activity.
- Reconciled customer accounts and investigated variances to maintain revenue accuracy.
- Assisted with month-end close through AR and general ledger reconciliation.
- Protected company margins by minimizing write-offs, chargebacks, and revenue leakage.
- Communicated with customers regarding invoice disputes, balances, and payment status while maintaining strong client relationships.
- Maintained compliance with internal controls and financial reporting standards.
- Reconciled customer accounts, resolving discrepancies to maintain accuracy.
- Led initiatives to improve collections strategy, increasing efficiency in payment processing.
- Managed accounts receivable processes, ensuring timely invoicing and collections.
Remote Office Administrator
Yvonne’s Coaching & Consulting
Winterville, ME
01.2023 - 05.2025
- Managed calendars, scheduling, email communication, and meeting coordination.
- Prepared reports, documents, and presentations for leadership.
- Handled confidential information with strict compliance standards.
Property Manager
Ottawa, KS
01.2023 - 01.2025
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated with vendors for the procurement of services such as repairs, renovations, and landscaping.
- Processed evictions when necessary in accordance with state laws and procedures.
- Implemented and enforced procedures set forth in the Operations, Policy and Procedure Manual.
- Operated the facility at its highest and best potential.
- Rented all available units to qualified customers.
Family Support Coordinator
State of Kansas
Hybrid - Osawatomie, KS
01.2021 - 01.2023
- Managed intakes, assigned intakes to staff, and maintained Excel worksheets for tracking.
- Provided customer service, performed background checks, and contacted families for support.
- Attended weekly meetings, processed bill payments, and scanned/uploaded documents.
- Supported southeast region requests and trained new staff.
- Assessed family needs and developed service plans to meet those needs.
- Conducted home visits to assess safety and provide support services.
- Developed action plans for families with identified risks or concerns.
- Facilitated referrals to community resources such as housing, employment, education, and health care services.
- Developed personalized care plans in collaboration with families and service providers.
Health Information Manager
Vetters LLC
Garnett, KS
09.2015 - 01.2021
- Greeted patients and families, providing directions and assistance while following HIPAA guidelines.
- Answered telephones, made outgoing calls, and communicated with patients, families, and healthcare providers.
- Scanned and uploaded documents into patient records, scheduled doctor appointments, and managed family visitation during COVID restrictions.
- Faxed documents and maintained patient confidentiality.
- Transported patients to and from hospital, medical appointments, and community activities.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado SpringsSkills
- Debt collection letter
- Data visualization
- Microsoft Dynamics
- Data analysis skills
- Executive administrative support
- Financial transaction processing
- Periodic inventory method
- Manual handling
- Customer Service Conflict Management
- Emergency procedures
- Customer service
- Scheduling
- Load & unload
- Materials handling
- Credit Risk Awareness & Bad Debt Prevention
- Debit card payment processing
- Account reconciliation report
- Forklift
- Check payment processing
- Recordkeeping
- File Management
- Sales payment report
- Invoice processing
- Supervising experience
- General ledger management
- Employee relationship building
- Payment Status
- MonthEnd AR Tasks & Reporting Support
- General management
- ACH
- Square payment processing
- Decision making
- Accounting and finance experience
- Debt collection legal action
- Agency-based debt collection
- EChecks payment processing
- Banking
- Credit card payment processing
- Personal assistant experience
- Google Sheets
- Order picker
- Medical receptionist
- Microsoft Access
- Phone etiquette
- Grammar Experience
- Medical administrative support
- Presentation creation
- Product management
- Microsoft Dynamics 365 Finance
- Client email correspondence
- Microsoft Excel
- Microsoft Outlook
- Data validation
- Proofreading
- Microsoft Word
- Multitasking
- Productivity software
- Debt collection phone call
- Microsoft Powerpoint
- Payment performance report
- Overhead cranes
- Invoices
- Accounting
- Debt collection negotiation
- Aged receivables report
- Multi-line phone systems
- Debt collection email
- Microsoft Outlook Calendar
- Invoicing & Payment Processing
- Financial data reconciliation
- Report Writing & Presentation Creation
- PayPal payment processing
- Word processing
- Organizational skills
- LOTO
- Policy Development Excellent multi-tasking ability
- Employee Supervision Documentation and control
- Staff hiring
- Customer Relations
- Batch tracking inventory management
- Spreadsheet conditional formatting
- Accounts aging analysis
- Credit risk report
- Apple Pay payment processing
- Google Pay payment processing
- Calendar management
- Microsoft Dynamics 365
- Filing
- Distribution center
- Time & attendance systems
- Accounting systems
- Property management tools
- Shopify
- Data collection
- Management
- Customer complaint resolution
- QuickBooks
- Account management
- Computer operation
- Team management
- Property management company experience
- Compliance with Internal Financial Controls
- Shipping & receiving
- Conveyor belts
- Excel formulas
- Accounting software
- Safety regulations
- Virtual client meetings
- Communication skills
- Property management
- Microsoft Office
- Wire transfer payment processing
- Heavy lifting
- Regulatory compliance
- Achieving HIPAA compliance
- Google Workspace
- Fact checking
- Purchasing
- Venmo payment processing
- Report writing
- Shopify payment processing
- Customer payment analysis report
- Cash application
- Revenue recognition
- Marketing
- General ledger accounting
- Administrative Support
- Performance Improvement
- Leadership
- Cash handling
- Forklift safety protocols
- Financial services
- Office management
- Quality control
- Expense management
- Multitasking (10 years)
- Human Resources
- IOS
- Case management
- Zoom
- Continuous improvement
- Order picking
- Inventory control
- Order fulfillment
- Hazard communication
- Payment reconciliation
- FollowUp
- Aged Receivables Review & Collections Support
- Virtual Meeting Tools: Teams, Zoom, Google Meet
- CRM system proficiency
- Task prioritization
- Invoicing
- Financial Accuracy
- Documentation & Audit Readiness Business Administration Supporting Finance
- Internal controls
- Experience with children
- Computer literacy
- Debt collection payment plan
- EChecks
- Cash flow statement
- Bad debt management
- Virtual Meeting Tools (Teams, Zoom, Google Meet)
- Excel data analysis
- Financial software
- Debt collection mediation
- Collection effectiveness report
- Accounts payable and receivable management
- Front desk
- Billing
- Administrative experience
- Office Management Clear oral/written communication
- Personal protective equipment (PPE) adherence
- Barcode scanning for logistics
- Personal protective equipment (PPE) use
- Clerical experience
- File organization
- Warehouse experience - Warehouse experience (1-2 years)
- Payroll
- Crystal Reports
- Office experience
- Time management
- Conflict management
- Project coordination
- Customer communication
- Square
- Packing
- Accounts receivable - Accounts receivable experience (3-5 years)
- Debt collection arbitration
- Mac OS
- 10 key typing
- Patient interaction
- Training & development
- Credit memo process
- Maintaining patient confidentiality
- Data entry
- Manufacturing
- Data interpretation
- Technical Proficiency
- Aging reports analysis
- Accurate payment posting
- Account reconciliation
- Data inputting
- Strong client relations skills
- Customer service support
- Process improvements
- Financial management
Certification
- Certified Notary Public Present
- Certified Nursing Assistant (CNA) January 2009 to Present
Languages
English
Timeline
Accounts Receivable Specialist
Portland Pump Company
05.2025 - Current
Remote Office Administrator
Yvonne’s Coaching & Consulting
01.2023 - 05.2025
Property Manager
01.2023 - 01.2025
Family Support Coordinator
State of Kansas
01.2021 - 01.2023
Health Information Manager
Vetters LLC
09.2015 - 01.2021
Associate of Science - Business Administration
Colorado Technical University