Carissa Frei
Groveland
Summary
Experienced in managing accounts receivable processes, including invoicing, payment collection, and account reconciliation. Developed and implemented credit control procedures that minimized bad debt risk while maintaining accurate financial records. Collaborated with cross-functional teams to streamline the order-to-cash cycle, resulting in improved efficiency and timely resolution of customer disputes. Recognized for maintaining strong relationships with key customers and achieving high audit scores in financial operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Ashley Furniture Industries
Brandon
11.2023 - Current
- Managed accounts receivable process, including invoicing, payment collection, and account reconciliation
- Collaborated with sales team to resolve customer disputes and ensure timely payment of outstanding invoices
- Maintained accurate records of all financial transactions and updated customer accounts accordingly
- Developed and implemented credit control procedures to minimize bad debt risk
- Generated monthly aging reports to identify delinquent accounts and prioritize collection efforts
- Worked closely with the finance department to reconcile discrepancies between invoices and payments received
- Assisted in the preparation of financial statements by providing accurate accounts receivable data
- Performed regular audits of customer accounts to ensure accuracy and compliance with company policies
- Collaborated with cross-functional teams to improve order-to-cash cycle time and streamline processes
- Identified opportunities for process improvement within the accounts receivable function, resulting in increased efficiency
- Resolved complex billing issues by conducting thorough research and analysis of customer accounts
- Conducted regular credit checks on new customers to assess their creditworthiness before extending credit terms
- Investigated discrepancies between purchase orders, delivery receipts, and invoices for prompt resolution
- Collaborated with external auditors during year-end audits, providing necessary documentation related to accounts receivable
- Trained new team members on accounts receivable processes and procedures
- Maintained strong relationships with key customers, ensuring timely payment and resolving any billing issues
Operations Manager
Ashley Furniture Industries
Altamonte Springs
08.2021 - 11.2023
- I run the operations side of the home store so I am very proficient in accounts receivables, accounts payable, CRM, customer service, deescalating customers, multi tasking, organization, inventory tracking, using multiple systems at once, and answering telephones.
- I have received many awards within Ashley, such as 'Most Improved Store' since taking over my most recent location in January 2023, 'Most Proficient' since my store and team are the only store in our region to score consistently over a 90% in all audit aspects, inventory and office.
Barista
Starbucks
Blackwood
01.2017 - 07.2021
- Starbucks taught me the skill of multitasking, I would have to memorize recipes while listening to what the customer wanted and making it all at the same time.
- I followed health and safety guidelines, followed all company policy behind food and beverage handling, cash handling, and customer affairs.
Education
High school diploma -
Quakertown Community Shs
Quakertown, PASkills
- Employee onboarding
- Employee engagement
- ADP
- Technical accounting
- Accounting systems
- Account Management
- Coordinating office moves
- Customer service
- Prospecting
- Productivity software
- Transportation management systems
- Office furniture management
- Budget tracking
- Bank reconciliation
- Debits & credits
- Marketing
- Customer support
- Payment reconciliation
- Office experience
- Computer skills
- Time management
- Interpersonal communication
- Leadership
- Office supply management
- Upselling
- Financial record maintenance
- Sales
- Payroll
- Recruiting
- Office activity coordination
- Google Workspace
- Collections account management
- QuickBooks
- Inventory Control
- Inside sales
- Negotiation
- Project management methodology
- Accounts Payable
- Bank reconciliation data entry
- Search engines
- Hospitality
- Accounts payable and receivable management
- Collection management
- Adobe Acrobat
- Pivot tables
- QuickBooks Online
- Order entry
- Microsoft Powerpoint
- Financial software
- Clerical experience
- Retail sales
- Financial planning
- Expense reports
- Accounting software
- Construction
- Filing
- Management
- Handling customer inquiries
- Supply Chain
- POS systems
- Cash flow management
- Purchasing
- Accounting
- Customer relationship building
- Technical troubleshooting support
- Customer payment reminders
- Software troubleshooting
- Sales management
- Warehouse experience
- Administrative experience
- Windows
- Supervising experience
- Teamwork
- Multitasking
- Continuous improvement
- Office record organization
- Financial operations
- Financial report interpretation
- Invoice reconciliation
- Word processing
- Financial acumen
- Computer literacy
- Manager experience
- Human Resources
- Calendly
- Food Handling
- Cash flow analysis
- Collections agent experience
- Financial Report Writing
- Debt collection
- Food Preparation
- Managing teams as an office manager
- B2B sales
- Financial analysis
- Staff supervision
- Power BI
- Analysis skills
- Developing staff training programs as an office manager
- Calendar management
- Multi-line phone systems
- Order fulfillment
- Leading financial analysis department
- Dispatching
- Barista Experience
- Interpersonal skills
- Team management
- Appointment scheduling
- Google Docs
- Merchandising
- Logistics
- Office Management
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Accounts Receivable Specialist
Ashley Furniture Industries
11.2023 - Current
Operations Manager
Ashley Furniture Industries
08.2021 - 11.2023
Barista
Starbucks
01.2017 - 07.2021
High school diploma -
Quakertown Community Shs