Tina Gibson
Denton,TX
Summary
Dynamic and results-driven professional with 10 plus years of professional work experience focused on Human Resource Management. Dedicated to deliver high-quality work and continuous improvement, no matter the opportunities presented. Skills and ability to manage multiple projects, meet deadlines, and collaborate effectively with cross-functional teams. Strong problem solver with excellent communication and interpersonal skills, dedicated to delivering value and contributing to the teams success in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CLAIM SPECIALIST
STATE FARM
06.2019 - Current
- Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly
- Developed procedures for improving organization and efficiency while creating, maintaining, and administering all files and managing all documentation
- Structured and implemented programs and policies in the areas of training, benefits packages, and new-employee orientation
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction
- Assisted managers in determining training needs and finding the best solution to meet those needs
- Fostered a data-driven culture and coordinated training process
- Conducted employee onboarding and helped organize over 1K hours of training and development initiatives
- Evaluates property and casualty claims to determine proper coverage and prepare accurate estimate of damage
- Reviews and evaluates all work-related reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements
- Ability to use independent judgment and make appropriate insurance claims adjustment decisions and determinations
- Conflict resolution and/or mediation skills
- Knowledge of process requirements of administrative hearings, data management systems and processes
- Knowledge and understanding of the principle and procedures for the investigation and processing of insurance claims
- Results driven and business focused
CREDIT UNION COLLECTION SPECIALIST
STATE FARM
08.2018 - 06.2019
- Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt
- Locating those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer
- Knowledge of billing procedures and collection techniques and familiarity with laws related to debt collection
- Monitor accounts to identify outstanding debts while investigating historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department
- Accountable for reducing delinquency for assigned accounts
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
ANALYTIC ASSOCIATE
STATE FARM
11.2014 - 08.2018
- Leverage data, analytics, and reporting to support the Quality Improvement (QI) and Claims Field lines of business and collaboratively drive organization insights using QI data
- Gather business requirements to conceptualize, design and deliver ongoing production reports and visual dashboards
- Ensure that proper controls are in place so that reports are accurate and timely; resolve any issues/errors
- Work closely with the team to translate raw enterprise data into meaningful analyses and insights
- Collaborate with team on developing a consistent approach to reports/dashboards used throughout the State Farm
- Provide suggestions to improve reporting best practices and work as part of team responsible for ongoing process improvement efforts
- Schedule meetings and appointments while managing travel itineraries and maintains office supplies inventory by checking stock to determine inventory level
- Conserves executive’s time by reading, researching and drafting letters and documents; collecting and analyzing information; initiating telecommunications
- Support the day-to-day performance, maintenance, and monitoring of SQL(Structured Query Language) environments and interfaces
Education
BACHELOR OF SCIENCE - Human Resource Management
STRAYER UNIVERSITY
Mississippi01.2024
BACHELOR OF SCIENCE - Business Administration
UNIVERSITY OF MISSISSIPPI
Mississippi01.2004
Skills
- Patience
- Customer Support and Service
- People Oriented
- Ability to work to Meet Deadlines even Under Pressure
- Research Analytical
- Attention to Detail
- Planning Coordinating
- Negotiation
- All Microsoft Office Tools
- 86 WPM
- Document Analysis
- TEAMWORK
- Outlook
- PeopleSoft Oracle
- Gem Software
- SharePoint
- Oral communication
- Written communication
- Time management
- Organization
Certification
Licensed in all states for claim handling
Languages
English
Timeline
CLAIM SPECIALIST
STATE FARM
06.2019 - Current
CREDIT UNION COLLECTION SPECIALIST
STATE FARM
08.2018 - 06.2019
ANALYTIC ASSOCIATE
STATE FARM
11.2014 - 08.2018
Licensed in all states for claim handling
BACHELOR OF SCIENCE - Human Resource Management
STRAYER UNIVERSITY
BACHELOR OF SCIENCE - Business Administration
UNIVERSITY OF MISSISSIPPI
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