Bethany Gandy
Amarillo,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Desire to take on new challenges, and learn new things.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Specialist
Brian Moore State Farm & Brent Holman State Farm
Amarillo, Texas
01.2024 - Current
- Processed customer payments, issued refunds, and updated billing records accordingly.
- Built relationships with existing clients by providing exceptional service.
- Processed applications and paperwork related to policy issuance or renewal.
- Developed a customer service strategy to ensure the highest level of satisfaction.
Insurance Customer Service Specialist
Jason Chafe State Farm
Amarillo, TX
02.2023 - 10.2023
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Asked probing questions and offered solutions to resolve customer issues.
Insurance Customer Service Specialist
Jason Chafe State Farm
Amarillo, TX
01.2021 - 07.2021
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Handled modification and updating of policies.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Coffee Barista
Coffee Ranch
Borger, Texas
08.2016 - 02.2018
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
Waitress
Ten In Texas
Dalhart, Texas
08.2015 - 06.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers, handling average sale of $50.00 per table.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
American High School
Lansing, IL05-2015
Skills
- Excellent Customer Service
- Organizing and Prioritizing Work
- Attention to Detail
- Strong Work Ethic
- Upbeat and Positive Personality
- Reliable and Trustworthy
Certification
- Licensed in Life and Health Insurance - 2023
- Licensed in Property and Casualty Insurance - 2023
Timeline
Insurance Customer Service Specialist
Brian Moore State Farm & Brent Holman State Farm
01.2024 - Current
Insurance Customer Service Specialist
Jason Chafe State Farm
02.2023 - 10.2023
Insurance Customer Service Specialist
Jason Chafe State Farm
01.2021 - 07.2021
Coffee Barista
Coffee Ranch
08.2016 - 02.2018
Waitress
Ten In Texas
08.2015 - 06.2016
High School Diploma -
American High School
- Licensed in Life and Health Insurance - 2023
- Licensed in Property and Casualty Insurance - 2023
Similar Profiles
Rachel MoctezumaRachel Moctezuma
Team Member at Brent Chitty State FarmTeam Member at Brent Chitty State Farm
Malachi GornikMalachi Gornik
Agency Representative at Brian Gornik State Farm AgencyAgency Representative at Brian Gornik State Farm Agency
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency