La'Netria Jones

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Processed insurance policy updates and claims efficiently, ensuring compliance with company guidelines.
• Monitored customer feedback to identify trends, informing service improvements and policy adjustments.
• Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-up actions.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Educated clients on available insurance products, tailoring recommendations based on individual needs and goals.
• Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies.

• Provided troubleshooting support, device setup, and claim assistance.
• Managed customer accounts through CRM systems.
• Processed payments and educated customers on device protection plans.
• Executed sales strategies to achieve monthly targets and increase revenue.
• Resolved customer inquiries promptly, ensuring a positive buying experience.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Processed transactions, returns, and rewards program enrollments.
• Provided product knowledge to customers, improving sales opportunities.
• Maintained inventory and store merchandising.
• Assisted customers in product selection, enhancing overall shopping experience.
• Managed inventory levels, ensuring availability of popular merchandise.

Handled customer complaints and inquiries in a courteous and
efficient manner.
. Demonstrated excellent communication skills, both verbal and
written, in order to effectively interact with customers.
. Developed strong customer relationships and loyalty through
effective communication.
. Responded to telephone inquiries and complaints following
standard operating procedures.
. Assisted customers with updating their policies and collection of
payments.
. Monitored daily performance metrics such as call volume, wait
times, resolution times.

Data entry for Harris County Toll Roads.
. Updated existing databases with new entries on a regular basis.
. Developed and maintained reports and spreadsheets to track data entry process

Assisted in analyzing data to uncover errors and trends while suggesting process enhancements. Verified data accuracy by cross-referencing with source documents. Supported data entry operations through the use of various software programs. Maintained customer trust and safeguarded operations by ensuring confidentiality of information. Compiled and updated weekly and monthly reports on data entry progress.