Genesis Medrano

Highly enthusiastic customer service professional with seven years of client interface experience that is personable, responsible, and reliable. Results-driven IKEA Food Co-worker for three years and Customer Service Co-worker for four years, with proven ability to establish rapport with customers and coworkers. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company needs and success. Solid team player with upbeat, positive attitude looking to challenge myself as a lead.

 

Worked with Managers as support and diligently completed all assigned tasks, working overtime as needed. Provided required daily, weekly, and monthly reported track records. Assisted customers over the phone regarding store product, promotions, follow ups, and orders. Proactive Co-worker within IKEA, performing different projects and responsibilities such as; Market hall remodel,K-drop presenter, IPOS trainer (to the SIR), ESS, Feeding the Future Ambassador, Co-Worker Engagementcommittee member, Co-Worker in focus regionally, ISOM Ambassador twice and a go-to trainer in my current department.