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Rebecca Meza
Customer Service Specialist
Ogden,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales, insurance, public relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Specialist
Teleperformance USA-(USAA Campaign)
Salt Lake City, UT
12.2020 - 08.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Documented customer contact in Connect to maintain record of customer interactions and elevate quality of service.
- Verified and updated customer contact details in Citrix Net Scape to build and maintain accurate customer database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
- Maintained current product knowledge to meet customer needs and increase sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Production Associate
Savers Thrift Store
Ogden, UT
02.2017 - 02.2019
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Took part in company-offered training sessions to improve skills and knowledge.
Supervisor of Distribution Operations
Reyes Lawn Care
Ogden, UT
08.2019 - Current
- Oversaw daily distribution operations, ensuring adherence to safety and efficiency protocols.
- Coordinated workflow among team members, enhancing productivity and operational effectiveness.
- Implemented process improvements that streamlined order fulfillment and reduced delays.
- Trained new staff on operational procedures, fostering a knowledgeable and efficient workforce.
- Handle schedules, customers payments, concerns, new/current members accounts.
Loan Processor
EZ Pawn
Roy, UT
11.2024 - Current
- Reviewed loan applications for accuracy and completeness, ensuring adherence to regulatory standards.
- Processed loan documentation using automated systems to streamline workflows and enhance efficiency.
- Coordinated communication between clients and underwriters to resolve inquiries and expedite loan approvals.
- Operated pallet jacks to efficiently move inventory within warehouse.
- Assisted in inventory management by conducting regular stock checks and maintaining accurate records.
- Implemented safety protocols to ensure compliance with industry standards, reducing workplace accidents.
Education
Business Administration And Management
Independence University
Salt Lake City, UTHigh School Diploma -
Littlefield High School
Littlefield, TXSkills
- Courteous with Strong Service Mindset
- Client Relations Skills
- Operational Efficiency
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Account Management
- Calm and Professional Under Pressure
- Quality Assurance Evaluation
- Responding to Difficult Customers
- Call Documentation
- Upbeat and Positive Personality
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Loan Processor
EZ Pawn
11.2024 - Current
Insurance Customer Service Specialist
Teleperformance USA-(USAA Campaign)
12.2020 - 08.2022
Supervisor of Distribution Operations
Reyes Lawn Care
08.2019 - Current
Production Associate
Savers Thrift Store
02.2017 - 02.2019
Business Administration And Management
Independence University
High School Diploma -
Littlefield High School