Omolola Otunuyi
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Rep /Insurance Producer
Sitel Groups
09.2022 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Associate
Lowe's
05.2020 - 08.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Customer Relationship Executive
AXA Insurance
02.2014 - 11.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
Investment Analyst
AXA Mansard Insurance
03.2010 - 01.2014
- Conducted detailed investment analysis, calculations and reports.
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained precise and accurate models, charts and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Presented results of financial analyses to clients verbally and in written form.
- Monitored fund and equity investments.
- Valued and priced securities and companies based on historical, current and forecasted information.
- Ran and analyzed monthly revenue risk reports for executive team.
- Kept pace with economic, industrial and corporate developments impacting clients' financial wellbeing.
- Assisted companies with choosing and timing investments for optimal results.
Education
High School Diploma -
Federal Government Girl's College
Lagos,NigeriaBachelor of Science - Economics
Lagos State University
Lagos,Nigeria08.2007
Skills
- Dependable and Responsible
- Time Management
- Courteous with Strong Service Mindset
- Service-Orientation
- Calm and Professional Under Pressure
- Critical Thinking
- Verbal and Written Communication
- Problem-Solving Skills
Certification
- Health Care Data Analysis
Timeline
Customer Service Rep /Insurance Producer
Sitel Groups
09.2022 - 02.2024
Customer Service Associate
Lowe's
05.2020 - 08.2022
Customer Relationship Executive
AXA Insurance
02.2014 - 11.2018
Investment Analyst
AXA Mansard Insurance
03.2010 - 01.2014
High School Diploma -
Federal Government Girl's College
Bachelor of Science - Economics
Lagos State University