Omolola Otunuyi
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Rep /Insurance Producer
Sitel Groups
09.2022 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated professionally with colleagues, freelancers and clients.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Associate
Lowe's
05.2020 - 08.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Customer Relationship Executive
AXA Insurance
02.2014 - 11.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
Investment Analyst
AXA Mansard Insurance
03.2010 - 01.2014
- Conducted detailed investment analysis, calculations and reports.
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained precise and accurate models, charts and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Presented results of financial analyses to clients verbally and in written form.
- Monitored fund and equity investments.
- Valued and priced securities and companies based on historical, current and forecasted information.
- Ran and analyzed monthly revenue risk reports for executive team.
- Kept pace with economic, industrial and corporate developments impacting clients' financial wellbeing.
- Assisted companies with choosing and timing investments for optimal results.
Education
High School Diploma -
Federal Government Girl's College
Lagos,NigeriaBachelor of Science - Economics
Lagos State University
Lagos,Nigeria08.2007
Skills
- Dependable and Responsible
- Time Management
- Courteous with Strong Service Mindset
- Service-Orientation
- Calm and Professional Under Pressure
- Critical Thinking
- Verbal and Written Communication
- Problem-Solving Skills
Certification
- Health Care Data Analysis
Timeline
Customer Service Rep /Insurance Producer
Sitel Groups
09.2022 - 02.2024
Customer Service Associate
Lowe's
05.2020 - 08.2022
Customer Relationship Executive
AXA Insurance
02.2014 - 11.2018
Investment Analyst
AXA Mansard Insurance
03.2010 - 01.2014
High School Diploma -
Federal Government Girl's College
Bachelor of Science - Economics
Lagos State University
Similar Profiles
Anthony DriskellAnthony Driskell
Call Center Representative at Sitel GroupCall Center Representative at Sitel Group
Amulya AlladiAmulya Alladi
Customer Service Representative at SITEL WorldwideCustomer Service Representative at SITEL Worldwide
Juicy T. OliverJuicy T. Oliver
HR Shared Services Director at Foundever Philippines Corporation (Previously Sitel Philippines Corporation)HR Shared Services Director at Foundever Philippines Corporation (Previously Sitel Philippines Corporation)
Robin DowellRobin Dowell
Office Manager at System Scale CorporationOffice Manager at System Scale Corporation
Arlissa DumasArlissa Dumas
Assistant/Intern at The Sanders Group RealtyAssistant/Intern at The Sanders Group Realty