Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Omolola Otunuyi

Indianapolis,IN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Rep /Insurance Producer

Sitel Groups
09.2022 - 02.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Customer Service Associate

Lowe's
05.2020 - 08.2022
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.

Customer Relationship Executive

AXA Insurance
02.2014 - 11.2018
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
  • Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.

Investment Analyst

AXA Mansard Insurance
03.2010 - 01.2014
  • Conducted detailed investment analysis, calculations and reports.
  • Developed spreadsheet models for diverse projects and analysis.
  • Created and maintained precise and accurate models, charts and reports.
  • Monitored and analyzed financial, statistical and operational data trends.
  • Presented results of financial analyses to clients verbally and in written form.
  • Monitored fund and equity investments.
  • Valued and priced securities and companies based on historical, current and forecasted information.
  • Ran and analyzed monthly revenue risk reports for executive team.
  • Kept pace with economic, industrial and corporate developments impacting clients' financial wellbeing.
  • Assisted companies with choosing and timing investments for optimal results.

Education

High School Diploma -

Federal Government Girl's College
Lagos,Nigeria

Bachelor of Science - Economics

Lagos State University
Lagos,Nigeria
08.2007

Skills

  • Dependable and Responsible
  • Time Management
  • Courteous with Strong Service Mindset
  • Service-Orientation
  • Calm and Professional Under Pressure
  • Critical Thinking
  • Verbal and Written Communication
  • Problem-Solving Skills

Certification

  • Health Care Data Analysis

Timeline

Customer Service Rep /Insurance Producer

Sitel Groups
09.2022 - 02.2024

Customer Service Associate

Lowe's
05.2020 - 08.2022

Customer Relationship Executive

AXA Insurance
02.2014 - 11.2018

Investment Analyst

AXA Mansard Insurance
03.2010 - 01.2014

High School Diploma -

Federal Government Girl's College

Bachelor of Science - Economics

Lagos State University

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Omolola Otunuyi