Carley Wilburn
Summary
Dynamic Licensed Property and Casualty Produce with L & L Auvil Insurance Agency, adept at negotiating favorable terms and enhancing client relationships. A dependable team player with strong problem resolution skills, committed to excellence in service delivery and effective communication. Proven ability to analyze customer needs and recommend specialized insurance.
Overview
13
13
years of professional experience
Work History
Licensed property and casualty producer/Insurance Customer Service Representative
L & L Auvil Insurance Agency
Ellenboro, West Virginia
09.2023 - Current
- Advise clients on insurance options and policy coverage to meet specific needs.
- Analyze customer needs and recommend appropriate insurance policies.
- Build and maintain strong relationships with clients through regular follow-ups, ensuring ongoing satisfaction and loyalty.
- Engaged customers by explaining document details, enhancing understanding and satisfaction.
- Negotiate contracts between insurers and insured parties, securing favorable terms aligned with client needs.
- Process policy applications and manage client documentation efficiently.
- Prepare required documents, including applications, endorsements, and cancellations.
- Calculate premiums, establish payment methods, receive payments and issue receipts.
- Researched underwriting guidelines to determine eligibility for various products.
Server
Pizza House Family Restaurant
Harrisville, wv
03.2016 - 09.2023
- Responsible for demonstrating genuine hospitality, while greeting and establishing a rapport with the guest while handling the following:
- Greeted tables, informed customers of daily specials, took orders, served drinks and meals, offered desserts, and resolved any issues to ensure guest satisfaction.
- Prepared pizzas, salads, and cookies efficiently to meet customer demand during peak hours.
- Answer the phones, take carry out orders, bag carry out orders and ensure everything needed has been included
- Conducted training sessions for new employees to familiarize them with restaurant procedures and customer service standards.
- Cleaned front of restaurant at close, including dining rooms, restrooms, and conference room, ensuring a hygienic environment through sweeping, mopping, disinfecting, stocking, and wrapping silverware.
- Collected money at the register, counted back change, and operated the credit card machine.
Home Health Aid
Pennsboro, WV
02.2015 - 02.2016
- Delivered compassionate home health support that enhanced clients' comfort and well-being at home.
- Assisted Mr. and Mrs. Gaston with moving in and out of beds, wheelchairs, bathing, and getting dressed
- Maintained a clean and sanitary living environment by performing laundry, changing bed linens, and assisting with personal care.
- Planned, purchased, prepared, and served meals according to prescribed diet
- Accompanied Mr. and Mrs. Gaston to doctor's appointments and other outings, providing transportation, assistance, and companionship to ensure their safety and comfort.
- Provided aid to Mr. & Mrs. Gaston in Pennsboro, WV
Server
Debbie's Speedway Diner
Middlebourne, West Virginia
02.2013 - 01.2015
- Demonstrated genuine hospitality by greeting and establishing rapport with guests while handling the following:
- Greeted tables, shared daily specials, took orders, served drinks, delivered meals, cleaned tables, offered desserts, ensured guest satisfaction, and resolved any issues promptly.
- Prepared salads, appetizers, cold dishes, and desserts
- Cleaned the restaurant to include the dining rooms and restrooms. Cleaning included sweeping, mopping, disinfecting, stocking, washing dishes, and wrapping silverware
- Processed transactions at register, provided accurate change, and balanced register at end of shift.
- Trained new employees on company policies and procedures to promote consistency and compliance.
Education
DIPLOMA -
PENN FOSTER HIGH SCHOOL
Sacramento, PA05-2021
Skills
- Insurance knowledge
- Project management
- Ability to prioritize
- Time management
- Problem resolution
- Flexible team player
- Dependable
- Responsible
- Commitment to excellence
- Effective interpersonal communication
- Enthusiastic learner
- Trustworthy
Timeline
Licensed property and casualty producer/Insurance Customer Service Representative
L & L Auvil Insurance Agency
09.2023 - Current
Server
Pizza House Family Restaurant
03.2016 - 09.2023
Home Health Aid
02.2015 - 02.2016
Server
Debbie's Speedway Diner
02.2013 - 01.2015
DIPLOMA -
PENN FOSTER HIGH SCHOOL