Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dennis Bussell

Knoxville,TN

Summary

Experienced Personal Lines Property & Casualty agent with 8 years of experience selling and servicing auto, homeowners, renters, and valuable personal property coverage. Licensed in 48 states with strengths in client retention, cross-selling, and customer satisfaction. Skilled in quoting, renewals, and coverage reviews with experience using USAA and Answer Financial systems.

Overview

1
1
Language
15
15
years of professional experience

Work History

Property and Casualty Insurance Agent

Foundever
Knoxville, TN
09.2024 - Current
  • Enhanced client service to prioritize their voices and feelings. on monitored calls
  • Attained Agent of the Month for outstanding performance in the 1st month on the production floor
  • Achieved deep understanding of program details and responsibilities to best serve clients
  • Led team in talk time reduction
  • Trained fellow agents in customer service best practices improving monitored call scores by 17%

Training and Development Specialist

Aucera
Knoxville, TN
01.2023 - 09.2024
  • Developed interview guidelines to enhance employee retention by 11%
  • Improved team member retention (60 day by 7%, 6 month by 5%) by creating and implementing dynamic and engaging training
  • Led training sessions utilizing stage performance techniques and humor resulting in 24% increase in training period retention

Property and Casualty Insurance Agent

Answer Financial
Knoxville, TN
04.2012 - 01.2017
  • Ranked highest in client and business retention within the assigned team.
  • Grew revenue generation by 8% each year by improving customer's understanding of insurance
  • Drove 16% increase in long-term client retention

Education

No Degree - Theater Arts

University of Tennessee
Knoxville, TN

Skills

  • Customer Service
  • Problem solving
  • Revenue Growth
  • Performance improvement
  • Insurance knowledge
  • Leadership & Team management
  • Time management
  • Computer literacy
  • Client Retention Strategies

Languages

English
Native or Bilingual

Timeline

Property and Casualty Insurance Agent

Foundever
09.2024 - Current

Training and Development Specialist

Aucera
01.2023 - 09.2024

Property and Casualty Insurance Agent

Answer Financial
04.2012 - 01.2017

No Degree - Theater Arts

University of Tennessee