Anthony Thrasher
St. Louis Park,United States
Summary
I graduated in 2016 from an arts High school called Perpich center of arts and education. In the year of 2014 I got a job and have been working ever since. My interests are I love to draw and make realistic art, I love to play video games, I like to go skating with my friends and if not then just going out to see movies with them.
Overview
10
10
years of professional experience
Work History
Claim Specialist
State Farm
Remote, MN
10.2022 - Current
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
- Investigated, evaluated, and negotiated settlements of assigned claims.
- Responded to inquiries from claimants, attorneys, medical providers. regarding the status of their claim.
- Maintained timely and accurate records of all claim activity.
- Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
- Analyzed medical reports, bills, legal documents, or other information related to claims.
- Prepared detailed reports on claim activity for management review.
- Provided excellent customer service throughout the entire claims process.
- Developed effective relationships with customers through communication via phone or email.
- Ensured that all documentation was accurately entered into the system.
- Resolved difficult issues promptly while maintaining a high level of professionalism.
- Reviewed policies and procedures regularly to ensure they are up-to-date with industry standards.
- Attended continuing education courses related to insurance regulations and best practices.
- Processed payments accurately according to established timelines.
- Applied risk management principles when making decisions about coverage disputes or denials.
- Determined liability, compensability, and benefits due on each claim.
CSR
Wells Fargo Auto
Remote, United States
06.2020 - Current
- Wells Fargo Auto has taught me a new line of customer service as a call center
- Within the first month of working there I have achieved the employee of the month award
- Over the phone I try to go above and beyond to solving the customers problem and making sure it doesn't happen again
- If I don't know the answer right away I will give them a time and a day for me to call back and resolve their problem in a timely manner
- Working here I have learned how to make/request deferments
- Reissue checks
- Change due dates
- Setup Promise to pay dates
- Help make payments or cancel payments
- Submit lien release requests
- Submit documents to be emailed or mailed to customers
Shift management
Kerasotes theaters
St. Louis Park, United States
08.2014 - 06.2020
- I have worked as a floor staff in a movie theater when I turned 16
- In 2018 I was hired as a manager
- During that time I have learned excellent customer service skills and have had the privilege of teaching and showing my experience as a manager
- My responsibilities as a manager I had to make the schedule for the floor staff
- Delegate jobs to floor staff
- Resolve guests issues with other guests
- Make sure that the projector was running smoothly
- Supervise the concession stand
- Handle money with opening and closing the day out
Host
Crave
St. Louis Park, United States
07.2017 - 06.2018
- As the host I would greet the guests as they arrived
- It was my duty to show make them feel welcomed and get them either seated or make sure they were on track for the next table that was opened
- It showed me that as a person I love meeting new people and helping out when I can
- Responsibilities as a host were seating the guests
- Bringing water and asking if they need anything right away
- Taking in phone calls for reservations
- Taking calls for takeout and making the order for it
- Helping the server bring in the food if it was too much
Education
High school diploma - Visual
Perpich
Golden Valley, United States05.2016
Skills
- Policy Interpretation
- Insurance knowledge
- Claims analysis
- Claims Investigation
- Customer Service
- Insurance terminology
- Claims documentation
- Policy analysis
- Time Management
- Conflict Resolution
- Excellent Communication
- Multi-tasking
- Research skills
Personal Information
- Date of Birth: 04/22/98
- Nationality: American Indian
Timeline
Claim Specialist
State Farm
10.2022 - Current
CSR
Wells Fargo Auto
06.2020 - Current
Host
Crave
07.2017 - 06.2018
Shift management
Kerasotes theaters
08.2014 - 06.2020
High school diploma - Visual
Perpich