Alexis Conger
Tucson,Arizona
Summary
Highly skilled Veterinary Office Manager with expertise in overseeing clinic operations and coordinating staff. Demonstrated success in delivering exceptional service to clients while maintaining high standards of patient care. Strong communication, team management, and administrative skills improve operational efficiency. Proficient in Microsoft Office, FileMaker Pro, and Cornerstone Veterinary Practice Software.
Overview
13
13
years of professional experience
Work History
Lead Veterinary Client Service Representative
Happy Paws as Strickland Veterinary Clinic
Tucson, Arizona
02.2024 - Current
- Maintaining daily bank deposits.
- Train customer service representatives.
- Works closely with the practice manager and lead Veterinary Technician.
- Keeps up on daily email correspondence.
- Manage and order veterinary prescription diets for in-house and clients.
- Organizing documents to start transition from paper medical records to digital documents.
- Provides training and encouragement to staff, so they can provide excellent customer service on the phone and in person.
- Make doctor schedules in Cornerstone per practice managers' discretion.
Veterinary Clinic Service Receptionist
Strickland Veterinary Clinic
Tucson, Arizona
07.2021 - 02.2024
- Scheduled appointments for clients and ensured that all necessary paperwork was completed prior to their arrival.
- Answered incoming calls, responded to inquiries and provided general information about the services offered.
- Performed basic clerical duties such as filing, copying, faxing, scanning documents.
- Maintained accurate records of patient visits, including billing information and medical histories.
- Collected co-payments and other fees from patients at time of service.
- Filled medications per Veterinarian's discretion.
- Informed clients of Veterinarian's notes
Clinic Office Manager
Quad City Animal Welfare Center
Milan
01.2017 - 04.2021
- Oversee daily clinic operations and manage clinic staff so they can be successful in their roles, while providing excellent customer service in a high-volume wellness clinic.
- Improved on ways to save money and to bring in more revenue.
- Successfully created a smooth, higher volume rabies and microchip clinic.
- Assisted in writing operation standards and procedures for the clinic and shelter.
- Maintain inventory and ordering of supplies while staying within a monthly budget.
- Fulfill medication orders efficiently and in a timely manner.
- Maintain daily, monthly, and yearly reports.
- Created monthly staff schedules.
Clinic Receptionist
Quad City Animal Welfare Center
Milan
01.2012 - 01.2017
- Provide excellent customer service while creating and maintaining medical files for clients and patients in a high-volume wellness clinic
- Create monthly reports for distribution
- Successfully created a smooth yearly higher volume spay day
- Maintain daily, monthly, and yearly reports.
Education
Veterinary Technician, AAS -
Muscatine Community College
Administrative and Office Support, AAS -
Muscatine Community College
Skills
- Experienced with Microsoft Office and FileMaker Pro
- Highly productive within a team environment and individually
- Willing to go the extra mile to complete projects
- Excellent customer service skills
- Overseeing daily clinic operations
- Managing clinic staff
- Creating and maintaining medical files
- Writing standard operating procedures
- Inventory management
- Ordering supplies
- Fulfilling medication orders efficiently
- Creating reports (daily, monthly, yearly)
- Organizational skills
- Fundraising skills
Accomplishments
- Organized Spay Days at the Quad City Animal Welfare Center for the years held: 2015, 2016, 2017, and 2019
- Successfully applied for a Greater Good Animal Rescue Grant for vaccines for a non-profit organization in 2014-2015
- Competed in Business Professionals of America State Leadership and achieved the following: 2nd place in Basic Office Systems and Procedures; Honorable mention in Fundamental Spreadsheet Applications
- Achieved the Myrtle Hecht Award for Outstanding Office Technology Student
- Helped with organization of various fundraisers
Timeline
Lead Veterinary Client Service Representative
Happy Paws as Strickland Veterinary Clinic
02.2024 - Current
Veterinary Clinic Service Receptionist
Strickland Veterinary Clinic
07.2021 - 02.2024
Clinic Office Manager
Quad City Animal Welfare Center
01.2017 - 04.2021
Clinic Receptionist
Quad City Animal Welfare Center
01.2012 - 01.2017
Veterinary Technician, AAS -
Muscatine Community College
Administrative and Office Support, AAS -
Muscatine Community College
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