Alexis Contreas
Anaheim,CA
Summary
Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Adept in coaching and mentoring with a keen eye for detail, significantly enhancing guest service and team efficiency. Excelled in problem-solving and teamwork, ensuring safety and operational standards were surpassed, fostering a positive and productive work environment. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
Work History
Ride Operator
Knott's Berry Farm
Buena Park, CA
08.2022 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Maintained a high level of professionalism and enthusiasm, fostering positive guest experiences.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Ride Operations Trainer
Knott's Berry Farm
Buena Park, CA
03.2023 - Current
- Conducting training sessions for new ride operators, covering topics such as safety procedures, emergency protocols, ride operation techniques, and customer service standards
- Demonstrating proper ride operation techniques, including loading and unloading procedures, safety checks, and handling various ride scenarios
- Overseeing trainees during their initial training sessions, providing guidance, feedback, and corrective instruction as needed
- Assessing trainees' performance and understanding of ride operation procedures, through observation, certifications, and evaluations
Haunt Coordinator/Haunt Cast Leader
Knotts Scary Farm
Buena Park, CA
08.2023 - 11.2023
- Coached employees through day-to-day work and complex problems.
- Overseeing first aid reports
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Task delegation
- Guest de-escalation
- Provided superior guest service
- Ensured operation standards are met
Ride Operations Team Leader
Knott's Berry Farm
Buena Park, CA
12.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Provided exceptional guest service, promptly addressing inquiries and resolving any issues that arose
- Standards of operation and efficiency
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05.2026
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Coaching and Mentoring
Superior Guest Service
Analytical Thinking
Goal Setting
Strong Communication
Timeline
Ride Operations Team Leader
Knott's Berry Farm
12.2023 - Current
Haunt Coordinator/Haunt Cast Leader
Knotts Scary Farm
08.2023 - 11.2023
Ride Operations Trainer
Knott's Berry Farm
03.2023 - Current
Ride Operator
Knott's Berry Farm
08.2022 - Current
Bachelor of Arts - Psychology
California State University, Fullerton