Alexis Crenshaw
Chicago,IL
Summary
Highly skilled customer service professional with extensive experience in facilitating business account resolutions and enhancing customer engagements. Proven track record in leading teams to improve performance and customer satisfaction. Adept at working with cross-functional teams to identify growth opportunities and implement strategic process improvements. Known for exceptional program management and interpersonal communication abilities.
Overview
16
16
years of professional experience
Work History
Business Relationship Expert
Paypal
Chicago, IL
12.2022 - Current
- Utilize various software and tools to streamline processes and optimize performance.
- Evaluated client accounts to pinpoint service improvement areas, leading to tailored plans that boosted customer satisfaction.
- Collaborate with the sales team to identify potential growth opportunities, facilitate upselling and cross-selling of PayPal’s solutions, and achieve revenue targets.
customer support specialist
Venmo
Chicago, IL
09.2018 - 12.2022
- Strengthened customer relationships through proactive engagement, supporting revenue growth.
- Actively trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance
- Engaged stakeholders, escalated feedback, and built strong partnerships to drive proactive initiatives that create effortless experiences for merchants
- Effectively networked across the organization, conveying a high level of technical, e-commerce, and business acumen within and between teams.
Deli manager
Jewel Osco
Oak Lawn, IL
05.2015 - 09.2018
- Implemented cost-saving measures such as portion control, and waste management.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Managed daily operations of the deli including staffing, scheduling, and merchandising.
- Coached staff on strategies to enhance performance and improve customer relations.
Associate Trainer
Panera Bread
DeKalb, IL
05.2008 - 07.2015
- Trained and mentored new hires regarding company policies and procedures for standardized operations.
- Monitored and documented inventory to ensure new products were ordered and used promptly and safely.
- Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.
Education
Associate of Arts -
University of Phoenix
Phoenix, AZ01.2024
Skills
- Customer Service Excellence
- Team Leadership
- Problem-Solving
- Conflict Resolution
- Time Management
Timeline
Business Relationship Expert
Paypal
12.2022 - Current
customer support specialist
Venmo
09.2018 - 12.2022
Deli manager
Jewel Osco
05.2015 - 09.2018
Associate Trainer
Panera Bread
05.2008 - 07.2015
Associate of Arts -
University of Phoenix